NextGen System Administrator

2 weeks ago

Grand Rapids, MI, United States Hope Network Full time
NextGen System Administrator

We are all equally human. Join us.

At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

•Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Paid Time Off
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do:
  • Lead the setup, configuration, deployment, system readiness signoff, and ongoing support of the NextGen EHR system, ensuring alignment with organizational needs, workflows, regulatory requirements and best practices.
  • Configure client-defined product settings, templates, forms, and charge screens for Behavioral Health suite across multiple business functions.
  • Provide input into user workflows, provisioning, credentialing, and access management.
  • Serve as the primary point of contact for hosted NextGen environment including project management meetings, support, and enhancement requests.
  • Work with Business Intelligence team to manage data integrity, security, and confidentiality within the NextGen system, including data backup and recovery procedures.
  • Work with clinical and operations leadership to prioritize, document, and communicate NextGen changes.
  • Maintain documentation for setup guides, access protocols, and configuration workbooks.
Work Schedule:

Monday-Friday 8:30AM-5:00PM (Hybrid)

Qualifications:
  • Bachelor’s degree in Information Technology, Health Informatics, or related field.
  • Minimum of 3 years of experience in NextGen PM, BH, and Therapy modules.
  • General knowledge of EMR systems, healthcare compliance, and cloud-hosted environments.
  • Familiarity with HIPAA Security Rule, HITECH Act, and healthcare IT compliance.
  • Strong communication skills and ability to translate technical concepts for non-technical audiences.


Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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