Administrative Assistant II

2 days ago

Baltimore, United States CareFirst BlueCross BlueShield Full time

PURPOSE: Performs diverse administrative duties, typically for one or more managers, senior staff members, and/or an organizational unit. Acts as an information source on organizational policies and procedures; gathers, compiles, and reports information relevant to a given assignment; participates in planning of functions; administers organizational correspondence control; and provides assistance to department members. Produces a variety of documents/presentations utilizing standard PC software. ESSENTIAL FUNCTIONS: Provides administrative support to mangers and senior management. Prepares correspondence, spreadsheets, documents, and reports in a variety of programs including Adobe Acrobat and MS Excel, PowerPoint, and Word. Makes travel arrangements and processes travel and other business expenses. Provides telephone coverage. Schedules internal and client meetings, maintains calendars, coordinates team meetings, and schedules conference calls. Serves as back-up for other Administrative Assistants. Files and maintains physical files and supporting documentation. Creates, edits, prints, and distributes materials. QUALIFICATIONS: Education Level: High School Diploma or GED. Experience: 3 years experience in an administrative, clerical, or operations role. Knowledge, Skills and Abilities (KSAs) Adept at learning new technologies to perform data entry, manage calendars, and create reports. Proficient in Microsoft Office applications. Strong time-management and organizational skills. Excellent communication skills both written and verbal. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Department Department:  Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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