Client Engagement Specialist

Who We Are The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.  The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. BENEFIT SUMMARY The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes Public Service Loan Forgiveness (PSLF) qualifying agency Job Summary  The MVP Client Engagement specialist will be the first point of contact for new clients referred to the Medically Vulnerable Peoples Resource Center. They will oversee the new clients entering and exiting from the Resource Center and will help provide basic necessities and support as these clients work to resolve their homelessness. Every activity you undertake will provide someone safety and help them on their journey to housing. This position requires a high degree of compassion, problem solving skills, and respect for guests as you monitor sensitive personal data and work with clients to help them find the resources they need to step out of homelessness and back into the community.  *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.  *This is an in-person position that requires travel between various resource centers and shelters.    Positions Available 1 Locations Medically Vulnerable Population (MVP) 8955 South 255 West, Sandy, UT 84070 Shift 9am-5pm, Flexible days  Reports to Intake Program Manager  Position Status Full-Time Grade, Starting Rate Grade 6, $18.90 FLSA Status Non-Exempt Essential Duties and Responsibilities  Intake Coordination:   Work with Supervisor to manage intake tracking system and ensure timely response for referred clients to MVP.  Complete intakes when individuals enter MVP and ensure accuracy and completeness of data collected.  Support Supervisor in collaborating with external partners and referral sources through email, phone, Teams, and other means of communication to ensure positive relationships, understanding of referral process, and MVP eligibility requirements.    Work with Resource Center team to ensure efficient room turnover workflow.  Coordinate bed availability and help coordinate room changes.  Develop positive relationships with partners, guests, and other staff, fostering a cohesive team environment.  Client Engagement  Help clients access resources in community and creatively problem solve plans to move into stable housing and increase family resources and overall stability.  Collaborate with clients and other members of the Services and Housing Navigation team to establish funding eligibility for new clients  Orient new clients to shelter with trauma-informed approach, review shelter rules and in-shelter resources available to guests.  Gather documents and create guest files for use in multiple departments.  Assist clients in applying for vital documents upon entry to shelter.  Provide support, training, and assistance to Housing Advocate and Case Management staff with regard to intake paperwork and processes and ClientTrack data entry.  Coordinate efforts to gather complete and accurate client information across multiple departments and foster good interdepartmental relations.  Professionally represent the MVP intake team in meetings with other agency departments and community partners.  Attended weekly staff/staffing meetings  Use agency vehicles to provide transportation for clients.  Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.   Participate in emergency drills and environmental safety activities, as required.  Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.  *Other duties as assigned.  *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.  Crisis Management   Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way  Collaborate with the crisis clinician on individuals with a variety of mental health issues  Ability to accept direction and constructive feedback from Supervisor.  Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building.  Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.  Promoting Best Practice  Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.   Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.   Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.  Maintain healthy boundaries using trauma-informed approaches in all interactions.  *Must pass a pre-employment background check and drug screening.    Education and Experience  Experience working with diverse and/or vulnerable populations is preferred.   Knowledge and experience in administrative duties, including clerical, computer literacy, and organizational skills required.  Skills and Expectations  Understanding of trauma-informed principles for intake, orientation, and crisis response.  Ability to maintain healthy boundaries while providing support.  Proficiency in intake tracking systems and ClientTrack (or similar case management software).  Attention to detail for collecting and maintaining sensitive personal data.  Strong interpersonal skills and ability to work with diverse populations.  Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.  Ability to accept supervision, direction, and feedback with openness.  Be reliable, dependable, and consistent in attendance.   Physical and Equipment Requirements  Ability to lift and move heavy items (specify weight, for example, 25 pounds or 50 pounds).   Ability to sit, stand, and move for at least an hour at a time or more.   Ability to use stairs or steps.  Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.   Powered by JazzHR