front office manager

4 days ago

Oxford, Ohio, United States Chartwells HE Full time

Location: Miami University of Ohio

We are hiring immediately for a FRONT OFFICE MANAGER position. Address : Miami University; 426 Wells Mill Dr. Oxford, OH 45056. Note: online applications accepted only. Schedule : Full time; Monday through Friday. Details: Miami University Dining Services serves over 20,000 undergraduate and graduate students, staff, and faculty on Oxford's and the regional campuses. We are proud to have well over 12,000 meal plan holders and we are committed to providing them with the highest quality and service. Requirement : Administrative/office management experience; strong written and verbal communication skills, strong interpersonal skills, organization and ability to multi-task, leadership ability, attention to detail, and basic bookkeeping experience Perks: Paid parking & free shift meals.

We Make Applying Easy Want to apply for this job via text messaging? Text JOB to 75000 and search requisition ID number 1302807 .

The advertised program is a conversational recruiting assistant that helps you apply for jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Job Summary

Summary: As a Front Office Manager, you will manage the duties and responsibilities of the front office associates to ensure customer satisfaction. Responsibilities include hiring and managing employee relations for the front office and reservations staff, overseeing the daily operation of services for the account/operation, handling all guest complaints, and following up to ensure accuracy.

Essential Duties and Responsibilities:

Manages the daily operation of the front office, coordinating with other departments as required to manage guest satisfaction. Manages day-to-day operation of the front office by ensuring staffing, service and financial standards are met. Ensures the day-to-day operation of the front office meets AAA 5-Diamond standards at all times including appearance standards. Attends management meetings and those that relate to the front office. Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility. Prepares staffing schedules, training, and maintains department payroll reports, vacations, holidays, sick leave, and absence records. Assists with interviewing candidates, conducts performance reviews, and manages performance as required. Controls stock inventory levels, monitors workstations for cleanliness and organization at the front office and in the back office areas. Performs other duties as assigned.

Qualifications:

2 years of experience working in a hotel, hospitality, or corporate environment. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Associate's degree is preferred.

The Benefits

We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits:

Opportunities for Training and Development Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs)

Our Commitment to Diversity and Inclusion

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