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Front Desk Associate

2 weeks ago


Oxford, Ohio, United States Schulte Full time
Job Summary

We're seeking a motivated and detail-oriented Guest Services Representative to join our team at Graduate Oxford by Hilton. As a key member of our front desk team, you'll be responsible for providing exceptional customer service, managing cash handling procedures, and maintaining a clean and welcoming environment.

Key Responsibilities
- Greet guests warmly and provide a personalized welcome
- Review daily arrival lists and prepare welcome amenities as needed
- Facilitate smooth check-ins for VIP guests
- Respond to phone calls and inquiries in a timely manner
- Count bank at the beginning and end of each shift and ensure cash handling procedures are followed correctly
- Maintain a tidy front desk area and participate in lobby activation activities as needed

Requirements
- Prior customer service experience
- High school diploma or equivalent
- Basic computer skills
- Excellent time management skills
- Ability to communicate effectively verbally and in writing

Benefits
- Daily Pay: Work today, get paid today
- Free telemedicine and virtual mental health care access
- Multiple health insurance options
- 401k plan with company match
- Paid time off for eligible associates
- Holiday pay/paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

About Schulte
Schulte values diversity and inclusion and is committed to creating a workplace that reflects the communities it serves. As an equal opportunity employer, we welcome applications from individuals who share our passion for delivering exceptional customer experiences.