Helpdesk Operator

1 day ago


Troy, United States Troy University Full time

Job Summary The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned. Minimum Qualifications 1. High school diploma or equivalent2. Basic computer knowledge3. Customer service skills Preferred Qualifications 1. Experience working as a helpdesk operator Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No Work Hours - No more than 19 hours per week- Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday List any hazardous conditions or physical demands required by this position NA Does this position have supervisory responsibility? No


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