Helpdesk Technician II
5 days ago
Job Description Details: Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.Job Responsibilities:Provide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsVPN troubleshootingWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Open floor plan environment where collaboration is highly encouraged Job Requirements Details: This position requires on-site Training for 2-3 weeks in Troy, Michigan. Following training, you will move into a mostly remote role. You may be required to come into the office once every month or two in order to receive, re-image, and ship a PC to an End User elsewhere in the country. What do you need to succeed?Skills, Licenses, Knowledge, Education and Training Requirements:High school diploma or equivalent requiredServiceNowActive Directory knowledgeMicrosoft Office / O365Browser troubleshooting, specifically ChromeSCCMMobilityAdobeCisco WebExMAC Troubleshooting2 year"s relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training
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Helpdesk Operator II
2 weeks ago
Troy, Alabama, United States Troy University Full time $40,000 - $60,000 per yearThe Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets...
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IT Support Specialist II- NOT REMOTE
2 weeks ago
Troy, United States Kimber Full timeSUMMARY/OBJECTIVEThe IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security...
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IT Support Specialist II- NOT REMOTE
6 days ago
Troy, AL, United States Kimber Full timeSUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security...
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IT Support Specialist II- NOT REMOTE
5 days ago
Troy, AL, United States Kimber Full timeSUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security...
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IT Support Specialist II- NOT REMOTE
1 week ago
Troy, AL, United States Kimber Full timeSUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security...
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IT Support Specialist II- NOT REMOTE
3 days ago
Troy, AL, United States Kimber Full timeSUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security...
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IT Support Specialist II- NOT REMOTE
3 weeks ago
Troy, AL, United States Kimber Mfg., Inc. Full timeSummary/Objective The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security...
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IT eSystem Analyst II/Training Coordinator
1 week ago
Troy, United States Troy University Full timeJob Summary The IT eSystems Analyst II / Training Coordinator position is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar...
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Helpdesk Technician II
3 weeks ago
Troy, United States Stefanini Group Full timeDetails: Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing...
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Helpdesk Technician II
5 days ago
Troy, MI, United States Stefanini Group Full timeDetails: Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing...
