IT Support Specialist II

ABOUT THE ROLEThe IT Support Specialist II will be part of a team of IT professionals who provide in-house technical workbench, desk-side and remote IT support services for over 3, associates across the US and Canada. The IT Support Specialist II will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting and more. Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them.Company OverviewWith roots dating to and 8,+ employees, MYR Group Inc. (MYR Group) is a publicly traded holding company of specialty electrical construction companies. MYR Group subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.Throughout our rich history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most complex projects, including new construction, upgrades, maintenance and repair for transmission, distribution and substation facilities, commercial and industrial electrical construction, emergency and storm restoration, clean energy, pre-construction services, and engineer-procure-construct (EPC) methods of project delivery.Essential FunctionsUnder general supervision, perform a variety of computer systems administration, installation, and support tasks, including imaging, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and mobile devices and VOIP phones for the entire organizationAssist with low-to-mid level network and application administration functionsPerform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users (small-to-mid size office environments), and recommend and implement corrective hardware solutions, including off-site (active construction jobsites) repair as neededLiaise with, and provide training and support to, end users and staff on computer operation and other issues, while maintaining a high level of customer satisfaction ratingRespond to incidents and service requests within Service Level Agreements, document progress and resolution within the company service request ticketing and tracking systemIdentify and escalate incidents to proper teams; take ownership of critical incident until ownership has been transferredLearn the various computing and data needs of our company, managers, and users in efforts to reduce computing frustrations, ensure data security, and drive productivity; learn and test new technology initiatives prior to enterprise rolloutConduct research to understand, explain and resolve technology issues. Keep abreast of new trends and emerging technologies in the IT industry.Learn and adhere to company safety standards (particularly during construction jobsite visits)Other duties as assignedUnderstand and comply with the Company’s Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standardsRegular and predictable attendanceEssential functions of this position are to be performed at a Company-designated office or field location ABOUT YOUQualificationsMinimum 2 years of technical support experience with Microsoft Windows operating systems on a LAN/WLAN is requiredExperience working within Microsoft network environmentExperience creating new user accounts and permissioning within Active DirectoryExperience with MECM imaging softwareExperience with Microsoft Network connectivity experienceExperience using and supporting smartphones and tabletsExperience troubleshooting print and scan issuesAssociate's degree in technology-related field; combination of relevant education and experience considered in lieu of degreeA+ certification or equivalent experience is requiredKnowledge/Skills/AbilitiesMotivated to deliver a high degree of customer serviceAbility to communicate technical terms in an effective and positive manner to users in ways that make sense and apply to daily business needsMust have initiative and be able to work independently and prioritize multiple competing tasksHigh problem solving and analytical abilities for diagnosis and repairAbility to exercise judgment and decision-making in the diagnosis and resolution of incidentsDemonstrated ability to work independently and to prioritize multiple competing tasksAbility to travel up to 15% state-wide (Colorado) and nation-wide is required WHAT WE OFFERCompensation & BenefitsSalary $60,-$75, / yearCommensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate.Two days per week remote work option for non-field roles depending on position and performance.Comprehensive benefits package - Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - Fifteen Dollar weekly premium for employee or employee plus family coverage.Dental – % employer-paid premium.ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).Generous (k) Plan with % match up to 6%; immediate vesting, and Annual profit-sharing potential.Superior educational assistance program (support for educational costs, internal training, and more).Company-paid short and long-term disability, life, and accidental death & dismemberment.Company-paid business travel accident insurance.Employee Assistance Plan (EAP).Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.This position will remain posted for a minimum of three days. The posting will remain active and automatically extend until the vacancy is filled.