IT Support Specialist

About the Role: The IT Support Specialist II will be part of a team of IT professionals who provide in-house technical workbench, desk-side and remote IT support services for over 3,400 associates across the US and Canada. The IT Support Specialist II will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting and more. Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them.  
MYR Group) is a publicly traded holding company of specialty electrical construction companies. MYR Group subsidiaries work on large-scale electrical construction projects throughout the U.We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Throughout our rich history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most complex projects, including new construction, upgrades, maintenance and repair for transmission, distribution and substation facilities, commercial and industrial electrical construction, emergency and storm restoration, clean energy, pre-construction services, and engineer-procure-construct (EPC) methods of project delivery.
 
Under general supervision, perform a variety of computer systems administration, installation, and support tasks, including imaging, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and mobile devices and VOIP phones for the entire organization
Assist with low-to-mid level network and application administration functions
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users (small-to-mid size office environments), and recommend and implement corrective hardware solutions, including off-site (active construction jobsites) repair as needed
Liaise with, and provide training and support to, end users and staff on computer operation and other issues, while maintaining a high level of customer satisfaction rating
Respond to incidents and service requests within Service Level Agreements, document progress and resolution within the company service request ticketing and tracking system
Learn the various computing and data needs of our company, managers, and users in efforts to reduce computing frustrations, ensure data security, and drive productivity; Keep abreast of new trends and emerging technologies in the IT industry.
Essential functions of this position are to be performed at a Company-designated office or field location
Minimum 2 years of technical support experience with Microsoft Windows operating systems on a LAN/WLAN is required
Experience working within Microsoft network environment
Experience creating new user accounts and permissioning within Active Directory
Experience with MECM imaging software
Experience with Microsoft 365
Network connectivity experience
Experience using and supporting smartphones and tablets
Associate's degree in technology-related field; Motivated to deliver a high degree of customer service
Ability to travel up to 15% state-wide (Colorado) and nation-wide is required
Commensurate with experience, paid weekly. Two days per week remote work option for non-field roles depending on position and performance.
Comprehensive benefits package -  Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) -  Fifteen Dollar weekly premium for employee or employee plus family coverage.
Dental – 100% employer-paid premium.
ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.
Annual  Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
immediate vesting , and Annual profit-sharing potential.
Superior educational assistance program (support for educational costs, internal training, and more).
Company-paid short and long-term disability, life, and accidental death & dismemberment.
Company-paid business travel accident insurance.
Employee Assistance Plan (EAP).
Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.
 
We promote diversity of thought, culture, and background, which connects our family of brands. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
MYR Group does not sponsor applicants for work visas. MYR Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.
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