Customer Relations

Company DescriptionAWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.Job DescriptionAs the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.RESPONSIBILITIESApply daily cash timely and accuratelyReview customer receivables and coordinate payment resolutionCommunicate with internal and/or external customers and various units regarding collection issuesCollaborate within the Customer Relations team to complete tasks in a timely mannerReduce the delinquency for assigned accounts to achieve organizational goalsFacilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations teamEnlist the efforts of management when necessary to accelerate the collection processFollow work process to communicate and collaborate with employees at all levelsEstablish and maintain effective and cooperative working relationships with customersPerform training as requestedPerform other duties and/or special projects as assignedQualificationsHigh school diploma or GED required1-3 years experience in the following fields preferred: cash application, banking and accounting.Strong customer service skillsBasic knowledge of accounting principles and terminology; strong math skillsExcellent verbal and written communicationIntense focus on accuracy and attention to detail; highly organizedExcellent problem-solving and critical thinking skillsMust have an outgoing & assertive personality – Must be directProficiency with Microsoft Office Suite Products (Excel, Word)Experience with MD365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferredAdditional Information** THIS ROLE IS 100% IN OFFICE **Become part of a high-performing, collaborative, and well-regarded team that values excellence and camaraderie.This is a full-time, salaried position.Comprehensive Benefits Package Includes:Eligibility Begins: First of the month following your hire dateMedical Coverage: Choice of 3 medical plansDental Coverage: Choice of 2 dental plansAdditional Voluntary Benefits: Legal & Identity Shield, Accident Insurance, and Critical Illness coverageCompany-Paid Coverage:$50,000 Basic Life InsuranceLong-Term Disability (LTD)Savings & Spending Accounts: Health Savings Account (HSA) and Flexible Spending Account (FSA) optionsRetirement: 401(k) planTime Off: Generous Paid Time Off (PTO) and Paid Holidays Recognized Excellence:AWP was proudly named one of America’s Greatest Workplaces in both 2023 and 2025, with special recognition for our commitment to diversity and inclusion.AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.