Customer Relations

Customer Relations & Accounts Receivable SupervisorAWP is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.Job DescriptionAs the Customer Relations & Accounts Receivable Supervisor, this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the Customer Relations & Accounts Receivable Manager and Lead.ResponsibilitiesSupervise the Customer Relations & Accounts Receivable Account SpecialistsOversee timely and accurate daily cash applicationAssign work to review customer receivables and coordinate payment resolutionCommunicate with internal and/or external customers and various units regarding collection issuesCollaborate with the Customer Relations team to complete tasks in a timely mannerReduce the delinquency for assigned accounts to achieve organizational goalsFacilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations teamEnlist the efforts of management when necessary to accelerate the collection processFollow work process to communicate and collaborate with employees at all levelsEstablish and maintain effective and cooperative working relationships with customersPerform training as requestedConduct performance evaluations according to organization guidelinesPerform other duties and/or special projects as assignedQualificationsHigh school diploma or GED required3-5 years collections experience preferredStrong customer service skillsBasic knowledge of accounting principles and terminology; strong math skillsExcellent verbal and written communicationIntense focus on accuracy and attention to detail; organizedProblem-solving skillsCritical thinking skillsOutgoing & assertive personality not afraid to approach individualsProficiency with Microsoft Office Suite Products (Excel, Word)Experience with Microsoft Great Plains and D365 software preferredAdditional InformationEmployee must be able to successfully handle the physical demands of this position, which include the following:Hours of operation are 8 a.m.- 5 p.m., M-F40-hour work weekPrimarily sedentary or working at a deskOccasionally lift and move 10 -25 poundsWhile performing duties of this job, the employee is regularly required to talk or hearProficient literacyThe employee frequently is required to stand, walk, or reach with hands and armsArea Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.