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Studio Ops Lead
2 weeks ago
Shopbop is seeking an experienced, detail-oriented professional to join our Studio Operations Team as Studio Operations Lead focusing on shipping and receiving. This is a 100% on-site positionKey job responsibilities- Inbound and outbound inventory from internal and external sources using Amazon tooling- Inspect and repackage all inventory leaving and returning to the studio- Package, label, and ship products to our NY studio and/or other content creators- Lead all inventory moving in and out of the photo studio, ensuring optimal workflow efficiency- Handle escalated problems involving returning and repackaging products from shoots- Organize supplies and maintain studio operational standards- Physically and systematically move product through workflows while using a pallet jack or carts- Act as the primary contact for warehouse staff in locating inventory in the studio and ensure it is returned to the warehouse in a timely manner- Continuously seek to improve workflow processes while maintaining current service level agreements- Use data to identify opportunities for operational efficiency improvements - Create and implement new procedures for shipping and receiving inventory- Analyze productivity metrics and inventory flow data to optimize processes- Develop solutions for recurring operational challenges- Document best practices and standard operating procedures- Train and mentor junior team members on studio operations procedures- Provide guidance and support to junior staff on complex inventory issues- Lead cross-training initiatives to build team capabilities- Cross train and support miscellaneous projects, and assist other areas as neededBASIC QUALIFICATIONS- 2-3 years of experience in shipping, receiving, or inventory management- Proven track record of process improvement and operational excellence- Experience training or mentoring team members- High School diploma or equivalent- Working knowledge of MS Office, Excel and ability to learn new computer applications- Ability to work under pressure, handle competing priorities, and adhere to deadlines independently and as a team- A proven track record of earning trust, delivering results, and high bias for action- Experience creating reports and presenting data-driven insights to stakeholders and management- Excellent communication and interpersonal skills- Ability to work 8 hours per day, 40 hours per week- Can carry/lift up to 40 lbs, stand/walk during shifts lasting up to 9 hours, and frequently push, pull, squat, bend and reach- Ability to move supplies and inventory with the use of a pallet jack or cartsPREFERRED QUALIFICATIONS- Strong awareness of brands we carry- Previous experience leading a team in a shipping and receiving setting- Previous experience in a photo studio, or other fashion-based operations environmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
