Director, Technical Account Management
2 days ago
About RipplingRippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).About the roleThe Technical Account Management (TAM) team partners with our largest and most strategic accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way. As a Director, you will be tasked with leading your teams to meet and exceed key performance metrics, including customer experience, value, adoption, and team productivity.You will report to the Head of Technical Account Management, Implementation and work closely with our Account Management, CX, and Product leadership teams. This role is based in our San Francisco office requiring 3 days a week in office. What you will doHire, mentor, and scale high-performing TAM teams that consistently meet and exceed quarterly goals and targets Monitor and manage team performance against key performance metrics Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience Collaborate closely with Account Management and CX leadership to improve the customer experience and internal processesWork with Product and Engineering to resolve persistent customer issues and elevate customer feedback Serve as a point of escalation and partnership with our key strategic accountsDevelop and maintain a deep understanding of our platform and how it can be used to solve customer problems.What you will needA minimum of 7 years of professional experience leading an Technical Account Management, Customer Success, or Customer Experience team within a fast-paced environment, startup, or SaaS organizationDeep understanding of systems and operations with customer facing teamsExperience directly hiring and managing a distributed teamProven track record of success in scaling teams to achieve key performance metrics Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track successLead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domainSelf-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-throughProven leadership skills, people management skillsHighly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the companyEager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
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Director, Technical Account Management
6 days ago
San Francisco, CA, United States Rippling Full timeAbout Rippling Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding,...
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Director, Technical Account Management
1 week ago
San Francisco, CA, United States Rippling Full timeAbout Rippling Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding,...
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Director, Technical Account Management
1 week ago
San Francisco, CA, United States Rippling Full timeAbout Rippling Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding,...
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Director, Technical Account Management
1 week ago
San Francisco, CA, United States Rippling Full timeAbout Rippling Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding,...
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Director, Technical Account Consulting
3 weeks ago
San Francisco, United States Rippling Full timeDirector, Technical Account ConsultingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
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Director of Technical Accounting Policies
1 week ago
San Francisco, United States OpenAI Full timeAbout the TeamOpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. Our Controllership is responsible for providing accurate and timely financial information for our stakeholders. We aim to build best-in-class processes and systems that will scale with our business as it grows.About the RoleAs a Director...
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Director of Technical Accounting
2 days ago
South San Francisco, California, United States GrubMarket, Inc. Full timePosition SummaryThe Director of Technical Accounting leads the company's interpretation and application of U.S. GAAP, focusing on complex and judgmental accounting areas. This role develops, maintain, and communicates accounting policies, supports new business initiatives, evaluate contract structures, and ensures high-quality documentation to support audit...
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Director, Technical Account Consulting
3 days ago
San Francisco, United States Rippling Full timeAbout RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example....
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Director of Technical Accounting
4 weeks ago
San Mateo, United States Influential Search Full timeOur San Mateo based venture-backed tech/biotech company is looking to hire a Director of Technical Accounting. The ideal candidate will serve as the subject matter expert on technical accounting issues and lead the development and implementation of accounting policies. This position will be responsible for overseeing the company’s external financial...
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Technical Account Manager
4 days ago
San Francisco, United States The Association of Technology, Management and Applied Engineering Full timePosition Title: Technical Account Manager About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any...
