Director, Technical Account Consulting

Director, Technical Account ConsultingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from Rippling.com addresses.About the roleWe are seeking a strategic and operationally-driven Director to lead our global Technical Account Consultant (TAC) team. This is a high-impact leadership role responsible for the vision, strategy, and execution of our entire TAC function. As a Director, you will lead a team of managers and highly-skilled post-sales consultants, fostering a culture of customer obsession, technical excellence, and continuous improvement. The ideal candidate is a proven leader who has experience scaling a specialized organization of technical consultants, is passionate about developing talent, and thrives in a fast-paced, cross-functional environment. You are not just a manager, but a builder who can set a multi-year strategy for how TAC acts as a driver for customer retention and value realization.What you will doStrategic Leadership: Define and execute the long-term vision and strategy for the global TAC organization, aligning with broader company objectives.Team & Talent Development: Lead, mentor, and inspire a team of leaders and individual contributors. Own the hiring, onboarding, and career development to build a world-class, engaged, and high-performing team.Operational Excellence: Own all customer engagement motions. Develop and refine KPIs, SLAs, and processes to optimize for efficiency, customer satisfaction (CSAT), and time to value realization.Cross-Functional Collaboration: Serve as the primary advocate for the customer and the voice of TAC to executive leadership. Build deep partnerships with Product (feedback loop), Solutions Consulting (pre-to-post sales handoff), and Technical Account Management/Account Management (account health).Business & Financial Acumen: Manage the TAC budget, resource planning, and forecasting. Deliver regular, data-driven business reviews to leadership on team performance, trends, and strategic initiatives.What you will needA minimum of 7 years of professional experience leading a Professional Services, Solutions Consulting, or Customer Success team within a fast-paced environment, startup, or SaaS organization Proven track record of scaling a specialized team through a period of high growth. Deep understanding of team metrics: You are data-driven and know how to use KPIs (CSAT, TTR) to manage performance and drive improvements. Expertise in tools and project management systems (e.g., JIRA, Salesforce, Slack) Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences, including executives. A "Player-Coach" mindset: You are comfortable setting high-level strategy but can also roll up your sleeves to manage a high-stakes customer escalation.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com. Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone's compensationincluding a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed. Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.