Director of Alliance Management

Your next career opportunity As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. Job Summary The Director of Alliance Management is responsible for communicating operational and financial metric results as required by Alliance customers. This role will develop analytics and strategies for long-term solutions in partnership with mid- and high-level leadership to promote long-term Alliance growth. Essential Duties & Responsibilities Analyze productivity metrics and partner with regional operations teams to drive customer service improvement. Identify and implement best practices and new technologies to enhance productivity and operational efficiency. Lead and manage various projects focused on researching and analyzing service-level metrics to uncover trends, address common issues, and recommend corrective actions. Prepare financial models for senior management, providing reporting capability down to the customer level. Create and deliver cost analysis and supporting documentation for customer presentations (Cost Savings Presentation). Develop key performance indicators (KPIs) to measure success and identify opportunities for improvement. Evaluate and recommend upgrades to current inventory based upon data results. Coordinate and facilitate training. Participate in joint customer meetings and calls to strengthen relationships and align on objectives. Provide pricing support and conduct detailed pricing analysis. Create value add opportunity actions. Collaborate with various large Alliance customers in which the above benchmarks and reporting capabilities are required. Minimum Qualifications Ability to travel 25%-50% Advanced proficiency in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint Ability to clearly explain complex concepts and deliver effective training in both individual and group settings Strong verbal and written communication skills Strong organizational and analytical abilities Excellent problem solving and decision-making skills Highly process-driven with strong attention to detail Collaborative team player who fosters synergy and can perform under pressure to meet deadlines Preferred Qualifications Proficiency in Eclipse Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Why work for Irby? Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities. Our Competitive ? 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance. About Irby Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit for more.