Training and Development Manager

ABOUT THE BJCCFor over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more.  For more information visit www.bjcc.org.  Summary/ObjectiveThe Training and Development Manager is responsible for enhancing the organizations workforce by designing and implementing strategic programs to develop employee skills, knowledge, and potential, aligning individual growth with the BJCC mission and goals. The incumbent will have the ability to demonstrate L&D functional expertise with a deep understanding of instructional design and adult learning theories.  The incumbent must have the ability to think strategically, be results-driven, and have a proven record of working collaboratively with stakeholders. Key responsibilities include assessing skill gaps, creating personalized development plans, managing performance plans, delivering or overseeing training and mentorship, managing onboarding, and tracking progress to foster a skilled, motivated, and productive workforce. Critical to success in this role is the ability to serve and actively participate in organizational strategic planning and implementation and serve as an expert in the performance management process. This highly collaborative role will be responsible for working with cross-functionality to build and execute talent and develop initiatives across the organization.  Essential Duties/Responsibilities  Demonstrates understanding and full performance ability in each of the following:Foster a culture of continuous learning and development across the organization. Develop and implement a comprehensive talent management strategy to recruit, retain, and develop a diverse workforce.Drives organizational effectiveness by developing and maintaining comprehensive assessments and measuring techniques. Drives organizational goals, objectives, mission and values by implementing strategic training initiatives to increase awareness and participation. Serve as a leader and resource for the design, development and implementation of system-level talent management initiatives to include but not limited to leadership, employee development, recruitment strategies, performance management, employee engagement strategies, coaching, assessments, succession planning and talent review processes. Maintains the competency catalog and dictionary; ensures competencies are clearly and accurately illustrated at each job level. Using detailed analysis of internal and market trends, recommend department or organizational upskilling efforts. Build and execute talent management initiatives across the organization including, performance management, goal setting, talent review, talent forecasts and succession planning. Advance knowledge of the full range of principles, terms, techniques, trends and procedures, laws/regulations, and practices associated with the field of training and development, talent management, performance management, and adult learning. Maintain confidentiality of company and employee information. Has the ability to create, coordinate and facilitate dynamic, engaging and modern training and development courses such as, leadership, employee relations, customer service, compliance training and etc.In conjunction with the HR team will define the onboarding roadmap, ensuring individualized training initiatives align with the organizational needs, legal compliance and drives successful assimilation of new hire across all levels of the organization, including new hire onboarding.The role will also be responsible for ensuring instructional design standards along with the use of technology that evolves to meet the needs of today’s learners.Proven ability to create engaging, effective instructional materials and content for a variety of audiences.Expertly manages the talent and performance aspect of the HRIS system.  Serves as the central point for instructional design and adult learning expertise.Carries out project support to cross-functional initiatives as required. Administer and maintain the learning management system, including assigning courses/tracks, managing users, ensuring training compliance and generating reports.Maintain accurate safety and compliance training documents and roasters to ensure regulatory compliance. Monitor trends in workforce training, performance management, hiring, and team recognition to make strategic recommendations that align with the organization's mission and values.Performs other duties as required. CompetenciesAccountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Results Orientated, Problem Solving, Change Management, Strategic Thought, Business Alignment, Program Management, Fiscal Accountability, Ethics, Project Management, Quality, Job Knowledge, Initiative, Technology Management, Innovative, Vision, Training and Development  Work EnvironmentThis environment is fast-paced and moderately demanding. Thrives in a fast-paced, evolving environment. Work is typically performed indoors, in a temperature-controlled office setting.  Physical DemandsDuties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity.  Position Type/Expected Hours of WorkThis is a full-time position. Normally, Monday-Friday regular business hours are 8:00 a.m. and 5:00 p.m. Although due to training demands some after normal business hours and weekends may be required.  Required Education and ExperienceMinimum of five (5) years related knowledge, and experience in administering and coordinating a full-spectrum corporate talent management/training and development program in a large organization and a minimum of five (5) years human resources experience preferred.  Bachelor’s degree in Instructional Design, Adult Education, Human Resources, Business or a related field.Certifications preferred (Human Resources, Franklin Covey Administrator, Myer’s Brigg’s, Achieve Global Facilitator, etc). Experiences with ADP Workforce Now is preferred. Valid driver’s license Additional Eligibility QualificationsStrong attention to detail, problem-solving, analytical, and decision-making skills required.Must be familiar with web-based technology, trends in L&D, instructional design, and relevant delivery methods for adult learners. Must have the ability to strategically plan and formulate training programs for organizational goal accomplishment. Must have the ability to create and deliver high-impact, engaging training and educational programs. Demonstrates excellent time management, exceptional multi-tasking, and organizational skills.Ability to work well under pressure with the ability to work independently and meet deadlines. Ability to work ethically and maintain confidentiality. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Communication must be professional with an appropriate demeanor.  Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English. Ability to build effective relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors. Ability to manage multiple and overlapping processes and projects to completion, prioritize effectively, and meet deadlines. Must have excellent computer skills including Microsoft Office including Word, Excel, Outlook, and PowerPoint as well as HRIS/Payroll software. Keeps abreast of training, talent management, and human resources changes, trends, best practices and compliance regulations updates to ensure team training is accurate, in compliance and innovative. Ability to take initiative, self-start, and self-audit in an effort to identify, avoid, and correct potential errors or issues when developing training initiatives. A wide degree of creativity and latitude is expected. Inspired to perform well by the ability to contribute to the success of a project or the facility.Ability to strategically adapt to change and shifting priorities.PIae1dc0bcce1b-30511-38656801