Front End Manager

2 weeks ago

Muskogee, United States HAC Retail Full time

Job Details Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food, love providing top-level customer service, and enjoy working in a fast-paced environment? Apply here today Oklahomans Feeding Oklahomans. Front-End Manager Primary responsibilities To greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous manner To initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary. To develop with approval of the store manager a weekly labor schedule for all front-end employees. To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately To bag customer purchases quickly and correctly To understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system. To monitor front-end service and call for additional front-end help and/or open express lanes when necessary. To get change for cashiers and to approve checks, as well as refunds and voids. To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car. To supervise/perform the return of "go backs" to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lot To ensure that store opening and closing accounting procedures are followed To ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc. To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks. Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise. Good interpersonal communications; models teamwork and STAR Customer Service SUPERVISION RECEIVED: Front-End Managers report directly to Store Manager Qualifications Above and Beyond Customer Service High School Diploma or Equivalent Prior supervisory experience Prior cashier experience Specific tasks The front-end manager will perform the same tasks of the job as the cashier while substituting as part of the work crew or as part of the training program for new employees. (See Food Clerk Cashier Job Description.) Work on tile or concrete for a maximum of 8 hours in duration. Perceive bag stands, cases, case-cutter edge, case strips, shelf location, product size/description/quality, customers, shelf tags, labels on products, stocking carts, debris on floor, aisle markers, and signs.

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