Supervisor, Customs

2 weeks ago

Charlotte, United States DSV Full time

Time Type: Full TimeSummaryThe Customs Supervisor will oversee and manage the customs operations of the company, ensuring compliance with customs regulations, laws, and procedures. The candidate will be responsible for leading a team of customs specialists, ensuring that all customs entries are processed accurately and timely, and providing exceptional customer service to clients. Duties and Responsibilities• Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures• Lead and manage a team of customs specialists, providing guidance, support, and training as needed• Process customs entries and clearances for import and export shipments• Monitor and manage the timely processing of customs entries to avoid any delays or penalties• Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes• Ensure all customs-related documentation is accurate, complete, and in compliance with regulations• Provide exceptional customer service to clients, addressing any customs-related concerns or questions they may have• Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary• Stay up-to-date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly Educational background / Work experience• Bachelor's degree in a related field such as logistics, supply chain management, or international business• Additional certification in customs or logistics is a plus• At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role• Knowledge of customs regulations, laws, and procedures• Experience working with customs officials, brokers, and other stakeholders• Strong understanding of import and export processes and documentation requirements Skills & Competencies• Excellent leadership and management skills• Strong attention to detail and ability to analyze and interpret complex data• Excellent communication and customer service skills• Ability to work under pressure and meet tight deadlines• Strong problem-solving and decision-making skills Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any)• Manage a team of customs specialists Preferred Qualifications• Strong knowledge of customs regulations and procedures in the region where the company operates• Experience working with the Automated Commercial Environment (ACE) system• Familiarity with trade agreements such as NAFTA, CAFTA, and TPP• Experience working with cross-functional teams in a global environment Language skills• Fluent in English (oral and written) Computer Literacy• Proficient in Microsoft Office Suite• Experience with customs-related software and systems such as ACE and CustomsLink is a plus. At Will EmploymentDSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

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