Director, Market Operations

Summary PRIMARY FUNCTION The Market Director, Operations collaborates with Executive Leadership and the management of all departments to define a strategy for growth and to assess, plan, develop and implement best practice business processes that enhance practice profitability and improve daily operations. The Market Director, Operations is responsible for all facets of operations integration, centralized practice operations, process improvement, practice insights, market operational and financial performance, and strategic business support of a targeted, regional portfolio of medical practices, typically 10-25 in size (the “Market”). ESSENTIAL DUTIES AND RESPONSIBILITIES This list may not include all of the duties that may be assigned. Works closely with Market President and other Market Directors to drive optimal clinical operations, financial performance, excellent patient satisfaction and strategic growth initiatives. Partners with their Market’s Regional Medical Director in a high-functioning dyad relationship pair owning and overseeing their market operations. Evaluates, plans, and executes best practices and strategic initiatives for all practices with a keen focus on Lean Technology and CQI. Monitors, creates, and executes action plans to deliver optimal performance on Enterprise KPIs within the designated market. Drives a positive organizational culture, ensuring the PA Family of Companies is the preferred place for clinicians to practice medicine and practice staff to work. Partners with counterparts across the enterprise to design and execute best operational practices, efficient process design, and standardized and tightly managed practice staffing. Represents PA in collaboration with Managed Care Leadership in dialogues with key market payors and supports VBC, payor contract analysis and performance management where applicable. Partners with the business development and practice integration/transformation teams to successfully identify, negotiate and manage the onboarding of new practices or the creation of denovo sites in the Market. Grows acquired practices and optimize performance. Monitors and manages practice performance, reviews and approves monthly financial and operational changes. Partners with the Leadership Team and Market President in the preparation, review and approval of annual budgets for the Market. Evaluates Market practices’ productivity and financial performance, develops recommendations for improvement and implements change. Develops and nurtures relationships with local health plans, health systems, and other growth focused partnerships. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises Regional Practice Administrators within assigned Market and provides matrix management of management-level personnel across all levels of their Market. QUALIFICATIONS EDUCATION: Bachelor’s degree required; MBA preferred; equivalent track record of sustained success will be considered as a substitute for educational pedigree. EXPERIENCE: Minimum 5 years of progressive experience in Administration with Operations expertise required. Prior health system management, or physician practice management experience preferred but not required. Prior experience in Value Based Care strongly preferred Experience managing P&L in a healthcare environment strongly preferred KNOWLEDGE, SKILLS AND ABILITIES Knowledge of management, lean and business practices to direct a clinical services department Knowledge of the principles of finance and budgeting to develop and manage a budget and develop business cases for investment decisions Strategic skill in analyzing market conditions and identifying optimal locations for incremental investment to drive growth Skill in establishing and maintaining effective working relationships with staff, patients and physicians Skill in identifying problems and effective resolutions Excellent verbal and written communication skills Ability to establish and maintain quality control standards Knowledge of standard clinic operations, medical and safety practices Ability to plan, prioritize, organize and direct the work of others Located in or near the boundaries of the defined Market (or willing to relocate) to enable direct engagement with clinicians and staff TYPICAL WORKING CONDITIONS Non-patient facing US Based Hybrid Working in a professional office environment May involve high and frequent call volume Environment requires ability to multi-task, communicate clearly and concisely, data entry for extended period of times Sitting or standing for long periods; may require stooping, bending, stretching Requires manual dexterity sufficient to operate a keyboard and other office equipment OTHER PHYSICAL REQUIREMENTS Vision Sense of sound Sense of touch PERFORMANCE REQUIREMENTS Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job. Share: