IT Systems Administrator

JOB SUMMARY Our semiconductor client is seeking a hybrid IT Systems Administer for a full time position. The role requires this individual to be fully bilingual Japanese. In addition, the position is hybrid, 3-4 days onsite in Santa Clara. The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools. IT Service Delivery & Support Deliver efficient, high-quality IT services aligned with business needs and SLAs Maintain exceptional customer satisfaction through proactive support and clear communication Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices. Facilities Oversight Serve as the primary IT point of contact for the physical offices Assume full ownership of all site-specific IT operations, assets, and performance Coordinate with IT teams to ensure seamless site integration and uptime Cloud & Endpoint Administration Administer Office 365 suite (Exchange, Teams, SharePoint, OneDrive) Manage Microsoft Intune, Entra ID (Azure AD), Security Center, and Purview Deploy and manage Windows devices via Microsoft Autopilot Administer Jamf Pro for iOS fleet management, security, and compliance Support and optimize iOS and Windows environments for engineering productivity Security Operations & Incident Response Oversee cybersecurity measures including firewalls, intrusion detection, endpoint protection, and patch management. Monitor Security Operations Center (SOC) alerts using SIEM and Microsoft Defender Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document security events Administer and monitor access control systems, CCTV, alarm systems, and badge management. Protect sensitive IP, design data, and semiconductor R&D assets System & Infrastructure Administration Maintain servers, networks, storage, and critical applications Ensure high availability, performance, and disaster recovery readiness Support engineering tools, EDA software environments, and design workflows Enterprise Application Management Maintain secure internal websites and intranet platforms using modern web technologies Manage and maintain 3rd-party applications, ensuring stability, updates, and integration with core systems Manage enterprise applications with scalable architecture, multilingual UI support, and secure access controls IT Service Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk Apply ITIL v4 best practices to streamline service delivery and maturity Track KPIs, generate reports, and drive service improvement plans (SIPs) Documentation & Continuous Improvement Maintain comprehensive, up-to-date documentation of systems, configurations, and procedures Identify automation opportunities, process gaps, and efficiency gains Champion adoption of industry best practices and emerging technologies REQUIRED SKILLS AND QUALIFICATIONS Technical Skills Microsoft 365 Administration: Intune, Entra ID, Autopilot, Security Center, Purview Mobile Device Management (MDM): Jamf Pro administration support Operating Systems: Deep expertise in Windows 11 and iOS Security Tools: SIEM, EDR (Defender), incident response workflows Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web & Application Development: Proficiency in Pleasanter customization, REST APIs, and workflow automation Secure internal web development (HTML/CSS/JavaScript, .NET, or similar) 3rd-party application integration and lifecycle management Scalable, multilingual enterprise app architecture Scripting/Automation (preferred): PowerShell, Bash, Python, or JAMF API Certifications (preferred) Microsoft: MD-102, AZ-104 CompTIA: Security+ (SY0-701), CySA+ (CS0-003) Apple: Jamf Certified Admin or Jamf Certified Expert ITIL 4 Foundation Preferred Qualifications Experience supporting EDA tools (Cadence, Synopsys, Mentor) or semiconductor metrology workflows Familiarity with zero-trust security models and IP protection Background in regulated environments (SOX, NIST, ISO 27001) Experience with infrastructure as code (IaC) or configuration management Hands-on experience with Pleasanter Proven ability to deliver multilingual, user-friendly internal tools for global teams EDUCATION AND EXPERIENCE Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) 3–5+ years in IT systems administration with a focus on end-user support, security, and cloud/endpoint management Hands-on experience in semiconductor, hardware design, or field service-heavy environments (preferred) Proven track record in site-level IT ownership and cross-team collaboration