VP, Small Business Lender

Overview:Customers Bank is seeking a  Small Business Lender & Deposit Relationship Manager to join our team in Berks County, PA. This role is designed for a community-focused professional who is passionate about helping small businesses grow through customized lending and deposit solutions.You’ll act as a trusted advisor to small business clients—including business owners, nonprofits, and commercial borrowers—while promoting Customers Bank’s presence in the local Philadelphia market.If you thrive in a fast-paced, relationship-driven environment and have a deep understanding of the small business ecosystem, this role is for you.Key Responsibilities:Business Development & Relationship ManagementDevelop new business opportunities through cold calling, lead lists, internal and external referrals, and partnerships with Centers of Influence (COIs).Serve as the Single Point of Contact (SPOC) for your clients, coordinating with internal product partners to deliver comprehensive banking solutions.Build a robust network of COIs in the Berks County market with a clear plan for regular engagement and referral generation.Represent Customers Bank at community and networking events to grow visibility and strengthen local relationships.Manage and grow a portfolio of small business clients, with a focus on both credit and deposit growth.Sales & Lending ExecutionLead the full sales cycle, from prospecting and needs analysis to closing and onboarding.Originate and structure loans for:Owner-occupied commercial real estateNonprofitsC&I (Commercial & Industrial) loansOpen business deposit accounts and provide tailored treasury management solutions.Ensure ongoing servicing of clients’ banking needs while maintaining high service standards.Monitor portfolio risk, with emphasis on minimizing delinquencies and maintaining credit quality.Process & Pipeline ManagementUse Salesforce and the SBLG (Small Business Lending Group) system to input applications, manage the sales pipeline, and track all client interactions.Maintain accurate weekly reports on pipeline activity, production metrics, and relationship status.Follow all compliance, risk, and operational protocols for credit documentation, account opening, and reporting.Success Metrics:Achievement of individual lending and deposit production goals.Growth of client portfolio through new business development and relationship deepening.Engagement with local COIs and consistent referral activity.Timely and accurate documentation and CRM management.High client satisfaction and retention.Why Join Customers Bank?Entrepreneurial culture with a strong focus on community banking.Tools, technology, and support to help you succeed in the field.Competitive compensation and benefits.An opportunity to make a meaningful impact on the Berks County small business community.What do you need? 5+ years of experience, loan production in a Small Business Lending role, using customized business software, Internet/Online systems, and customer relationship management systems (CRM)Solid understanding of credit underwriting and deposit products.Proven track record in business development and relationship management.Familiarity with the Berks County small business market and its key influencers.Proficiency in Salesforce and Microsoft Office tools.Strong interpersonal, presentation, and organizational skills.Self-starter with the ability to work independently and manage multiple priorities.Bilingual (English/Spanish) PreferredCustomers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement:At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us Let’s take on tomorrow.