Director, Delivery Excellence--Americas

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Job Description: Director, Delivery Excellence – Americas Location: Remote (Americas Region)Level: DirectorReports to: VP, Business & Delivery Office – North America What You'll Do The Director, Delivery Excellence – Americas is a critical leadership role within the Services & Delivery organization, responsible for driving delivery quality, consistency, and customer success across SAP engagements in the Americas. This leader will act as a trusted advisor and quality authority across strategic programs, ensuring seamless delivery from pre-sales through go-live and beyond, aligned with SAP’s cloud transformation strategy.In this role, you will lead initiatives to improve delivery standards, promote methodology adoption, de-risk engagements, and guide key programs to successful outcomes. You will collaborate with internal stakeholders, customers, and partners, acting as a change agent and value enabler across SAP's cloud services portfolio. Key Responsibilities Governance & Quality Oversight Lead delivery assurance across strategic programs and accounts, ensuring execution against SAP Activate and RISE methodologies Own program governance reviews, quality gates, and risk mitigation plans for high-visibility engagements Act as the regional SPOC for project quality escalation and recovery Strategic Program Support Oversee a portfolio of SAP cloud and hybrid projects across Professional Services, Premium Engagements, and Customer Success units Drive consistency, early risk detection, and intervention across engagements Partner with Services Sales and Delivery Executives to ensure projects align with customer business value and SAP success metrics Methodology, Tools & Enablement Champion the adoption of standardized tools (e.g., SAP Cloud ALM, Signavio, Solution Manager) and delivery frameworks Lead enablement programs for project managers and delivery leaders on best practices, lessons learned, and quality standards Promote delivery automation, reusable content, and process improvements Customer & Stakeholder Engagement Serve as a trusted advisor to customers’ executive teams during transformation initiatives Guide project teams, partners, and stakeholders through structured health checks, startup services, and quality reviews Support bid reviews, pre-sales quality assessments, and onboarding of strategic opportunities Portfolio Insights & Continuous Improvement Drive delivery analytics, KPIs, and reporting transparency to improve forecast accuracy and risk posture Lead retrospective and continuous improvement efforts to institutionalize best practices Enable creation and promotion of customer references and success stories What You Bring Required Qualifications: 10–15 years of SAP project and program management experience, including large-scale cloud implementations Proven track record delivering SAP software in enterprise environments (e.g., Fortune 500) Extensive experience with SAP Activate, RISE Delivery Methodology, and SAP Cloud ALM Ability to manage and influence stakeholders across customer, partner, and internal SAP organizations Demonstrated experience de-escalating troubled projects and ensuring delivery recovery Excellent verbal, written, and executive presentation skills High proficiency in project financials and delivery operations Strong analytical, decision-making, and change management capabilities Preferred Qualifications: PMP or equivalent project management certification Master’s degree in Business, Technology, or related field Experience in major systems integrators at a Director or Partner level Bilingual (English + Spanish or Portuguese) a plus for coverage of Latin America Strong knowledge of SAP cloud offerings including S/4HANA, BTP, and SAP Industry Cloud Behavioral Competencies Results-oriented, with a focus on quality and customer success Influential leadership style; leads by example and motivates cross-functional teams Comfortable with ambiguity, capable of operating in a fast-paced, evolving environment Strong organizational and time management skills Passion for innovation, customer experience, and continuous improvement Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.