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Dispatch Supervisor Assistant
2 weeks ago
Description Transdev in Washington, DC area is hiring a Dispatch Supervisor Assistant. This position assists the Dispatch Supervisor with administrative tasks and customer engagement to ensure that Transdev is meeting and exceeding our operational goals in dispatch and providing outstanding customer service. Transdev is proud to offer: Position Subject to Collective Bargaining Agreement:$18 / hr (Union Collective Bargaining Agreement)Benefits include:Vacation, sick leave, medical, dental, vision, life insurance, 401k retirement, company holiday. Available after 90 calendar days of employment for full-time employees. Benefits may vary depending on location policy. Key Responsibilities:Staff Development: Support the dispatch supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld. Communication and Conflict Resolution: Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably Scheduling Assistance: Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors. Backup Support: Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality. Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success. Other duties as required. Qualifications:Experience in dispatch and/or reservations.Strong administrative, organizational, conflict resolution, and communication skills. Ability to work closely with, and support both the Dispatch Supervisors and the Dispatcher sin day-to-day operations.Proficiency in Microsoft Office and familiarity with paratransit operations.Ability to communicate clearly and concisely both verbally and written formAbility to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers. Knowledge of Trapeze preferredAbility to operate standard office machines including but not limited to copy machine, printers, scanner, computer, telephones.Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reasonPhysical Requirements:The essential functions of this position require the ability to:Sit for extended periods (up to 6–8 hours per day)Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground levelReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact style="font-size: 11.0pt;line-height: 115.0%;font-family: 'Times New Roman' , serif;">Drug-free workplace:Transdev maintains a drug-free workplace. Applicants must:Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the .Successfully pass a pre-employment drug screen. https:///ilO5cv0G4mQ
