Assistant Dispatch Manager
1 week ago
Description Assistant Dispatch ManagerTransdev is seeking a highly motivated and experienced Assistant Dispatch Manager to lead our critical team and ensure the smooth operation of this 24/7 service. In this vital role, you will be responsible for overseeing a dedicated team of dispatchers and WMR agents, providing real-time assistance to passengers, and maintaining exceptional communication with internal and external stakeholders. This position is located in Hyattsville, MD, supporting our WMATA contract. Transdev is proud to offer: Competitive compensation package of minimum $70,000 – maximum $87,000Benefits include:Vacation: minimum of two (2) weeks Sick days: 5 daysHolidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy Key Responsibilities:Assist the Dispatch Manager to lead and manage a team of WMR agents and supervisors, including recruitment, training, performance management, and coaching. Ensure the efficient and effective operation of the WMR service, exceeding performance expectations and adhering to service level agreements. Monitor real-time operations, identifying and resolving issues promptly to minimize passenger inconvenience and maintain service quality. Provide timely and accurate information and assistance to passengers through various communication channels (phone, email, . Collaborate effectively with dispatchers, OCC managers, PAS Contractor, SDP, and WMATA staff to ensure seamless service delivery. Analyze performance metrics and identify opportunities for improvement in the WMR system and processes. Stay up-to-date on industry best practices and technological advancements in passenger information and support systems. Qualifications: Minimum of 5 years of management experience in a large Operations Control Center (OCC) environment, demonstrating strong leadership skills and operational expertise. Proven track record of success in building and leading high-performing teams, fostering a positive and results-oriented work environment. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced, 24/7 environment. Strong customer service orientation and commitment to exceeding passenger expectations. Proficient in Microsoft Office Suite and relevant software applications. Bachelor's degree from an accredited college or university preferred, or an additional 5 years of progressive leadership experience in an OCC environment. Physical Requirements:Must be able to work shifts or flexible work schedules as needed.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.Work environment will be a combination of both indoors and outdoors.
-
Dispatch Supervisor
3 days ago
New Carrollton, United States Transdev Full timeDescription Transdev in New Carrollton, MD is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.Transdev is proud to offer: Competitive pay with union-negotiated...
-
Dispatcher
2 weeks ago
New Carrollton, United States Transdev Full timeDescription Transdev in New Carrollton, MD is hiring a Dispatcher for the WMATA Call Center. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.Transdev is proud to offer competitive pay with union-negotiated...
-
Dispatcher
4 days ago
New Carrollton, MD, United States Transdev Full timeTransdev in New Carrollton, MD is hiring a Dispatcher for the WMATA Call Center. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer competitive pay with union-negotiated wages,...
-
Dispatcher
2 days ago
New Carrollton, MD, United States Transdev Full timeTransdev in New Carrollton, MD is hiring a Dispatcher for the WMATA Call Center. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer competitive pay with union-negotiated wages,...
-
Service and Dispatch Administrator
2 weeks ago
Carrollton, TX, United States HTX Material Handling Full timeSERVICE & DISPATCH ADMINISTRATOR Position Title: Service and Dispatch Administrator Department: Product Support Direct Report: Service Manager Are you looking for a career in a growing industry? Wanting a competitive pay rate and career development program - including training - that allows you to grow your skills and pay? Join HTX Material Handling: We are...
-
Service and Dispatch Administrator
4 days ago
Carrollton, TX, United States HTX Material Handling Full timeSERVICE & DISPATCH ADMINISTRATOR Position Title: Service and Dispatch Administrator Department: Product Support Direct Report: Service Manager Are you looking for a career in a growing industry? Wanting a competitive pay rate and career development program - including training - that allows you to grow your skills and pay? Join HTX Material Handling: We are...
-
Enterprise Account Executive
24 hours ago
New York, New York, United States Dispatch Full timeAbout Us:Dispatch helps financial advisors manage their client data. We are the first data orchestration company for the $80T advisory market – we collect, sync and maintain data across the advisory tech stack. Our platform orchestrates complex data workflows like automated onboarding, account opening and data syncing. We give advisors the power of an...
-
EMS Dispatcher
17 hours ago
Carrollton, United States Allegiance Mobile Health Full timeAllegiance Mobile Health is looking for experienced dispatchers for our Ellis County 911 dispatch center, which is located in Carrollton, TX.Position is on site in Carrollton, TX and not remote. Carrollton location houses both Carrollton/DFW Comms and Ellis County 911 Comms. For those interested parties based in Ellis County and interested in Ellis County...
-
EMS Dispatcher
2 weeks ago
Carrollton, TX, United States Allegiance Mobile Health Full timeAllegiance Mobile Health is looking for experienced dispatchers for our Ellis County 911 dispatch center, which is located in Carrollton, TX. Position is on site in Carrollton, TX and not remote. Carrollton location houses both Carrollton/DFW Comms and Ellis County 911 Comms. For those interested parties based in Ellis County and interested in Ellis County...
-
EMS Dispatcher
1 week ago
Carrollton, TX, United States Allegiance Mobile Health Full timeAllegiance Mobile Health is looking for experienced dispatchers for our Ellis County 911 dispatch center, which is located in Carrollton, TX. Position is on site in Carrollton, TX and not remote. Carrollton location houses both Carrollton/DFW Comms and Ellis County 911 Comms. For those interested parties based in Ellis County and interested in Ellis County...
