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What were looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey. What youll be responsible for in this role: Lead strategic account management by serving as the primary liaison for key customers, delivering tailored support and ensuring consistent, high-level communication Oversee complex product configurations and ensure the delivery of precise quotations and comprehensive order packages for strategic accounts Collaborate with the engineering team to evaluate the viability of customer requests for custom product configurations Articulate the value of company product/service offerings Support sales managers and Representative groups with quoting and order processing Oversee all aspects of a customer's account, including coordinating pickups, handling billing inquiries, and monitoring delivery status Identify, anticipate, and manage issues that impact customers, both internally and externally, and work to resolve them efficiently Cultivate collaborative partnerships with internal teams including Transportation, Operations, Finance, and IT to effectively advocate for the customer Spot account improvement opportunities and clearly communicate recommendations to customers and internal teams. Maintain high standards of data integrity and customer satisfaction Provide guidance and support to offshore Account Representatives in Cebu, ensuring alignment with team standards, processes, and customer service expectations. Ideal Candidate Traits Strong customer-first mindset and relationship-building skills Excellent written and verbal communication Highly organized and detail-oriented Comfortable managing multiple priorities under pressure Collaborative team player with coaching and training capabilities Resourceful, proactive, and committed to continuous improvement What are the basic qualifications? Bachelors Degree and 5 years experience in account management/ inside sales or 10 years in account management / inside sales What are the preferred qualifications? MS Office (Outlook, Excel, PP) Ability to read & interpret store fixture plans To be a great fit for the role: Experience in an OEM manufacturing environment Familiarity with AS400 or similar ERP systems Ability to read and interpret store fixture plans Basic Refrigeration product knowledge Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams) Bilingual (Spanish) is a plus How We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Its our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves. These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. Its our unwavering commitment to maintaining our values that defines who we are as a Company. Collaborative Entrepreneurial Spirit Winning Through Customers Respects and Values People Expectations for Results High Ethical Standards, Openness, and Trust Whats in it for you? Medical, Dental, and Vision 401k Retirement Plan Flexible Spending Paid Holidays #LI-CW2 The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
