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Assistant Director of Information Technology
2 weeks ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39.You will lead the efficient operation and maintenance of all computer systems, data and voice communications activities at the Four Seasons San Francisco at Embarcadero.About the location:Our MICHELIN Two key hotel known for high touch personalization is located steps away from the TransAmerica Pyramid, Ferry Building, Chinatown and historic North Beach. Rising high above San Francisco at 345 California Center, our guestrooms are located on the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay. People FunctionsMaintain harmonious and professional relationships with all departments and Home Office.Embrace the Four Seasons "Category One" and "Category Two" Work Rules and Standards of Conduct as set forth in EmPact.Must have strong interpersonal skills and be able to relate to all levels of staff.Must be able to assist hotel guests with technical requirements and issues.Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.Assist in other areas of the accounting office as needed.Product FunctionsEnsure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.Establish and maintain user procedures and hardware familiarization for all systems.Provide administration services, to include; contribution to technology capital and operating budgets.Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.Assist in the co-ordination of new acquisitions and major projects as required.Participate in property-level, corporate-initiated technology implementations.Good knowledge and support for Desktop OS and applications including patches.Provide direct guest support and quality support to function rooms and conference services.Administer Lotus Notes, connection to global VPN and other communication tools.Assist in the process of systems backup and recovery procedures.Assist in management of third party vendors.Provide 24 / 7 support for mission critical systems.Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.Profit FunctionsRecommend new applications as requested by hotels to streamline business processes.Implement technology “best practices”.Provide HSIA Guest and Customer support when no contract with third parties exists.You will be a great addition to the team by demonstrating the following competencies: Highest level of integrity and transparency.Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skillsGood written and verbal communication skillsWork in a safe, prudent and organized manner.Reasonable cost analysis, cost management and budgeting skills.Clear understanding of the purpose and reasons for internal controls.Understand and familiar with hotel quality standards and service standards.Strong commitment to service.Technical background, MCSE or strong networking skillsPrior education and/or experience supporting complex networksQuick grasp of Four Seasons IT core standards, key controls, policies and procedures.Knowledge of basic accounting principles.Visa Requirements: Visa sponsorship is not available. You must already be legally permitted to work in the United States. Without valid work authorization for the United States you will not be considered. If you nurture connections, deliver best-in-class results and lead with inspiration then join us and enjoy the benefits of being a Four Season Employee:Salary range $95K-105KExperience Four Seasons as a guest through the complimentary room programMedical, Dental and Vision Insurance401(k) Retirement Matching PlanHighly competitive salaries and incentivesEducational assistance programs, as well as in-house training workshops for all employees.Complimentary Life insuranceVacation & Paid Sick Time OffAnd much moreFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
