Customer Service Representative

Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. Responsibilities Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunitiesMaintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and servicePresent a professional, confident and enthusiastic image to develop trusting relationships with all customersProvide high levels of customer account management by properly setting up and maintaining account information and dataProcess and coordinate Accounts Receivable, Collections and Accounts Payable functions and activitiesHandle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasingCoordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficienciesMay assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairsWhy join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:Medical, dental, and vision (eligibility after just 30 days of employment)Paid time off that increases with tenureA 401(k) with company match and immediate vestingA new employee training program and many opportunities for continued learning and career developmentDisability and life insuranceEmployee recognition programGenerous tuition assistance programPropane discounts, and more Qualifications Minimum of 3 years of experience in a customer service roleMinimum of a High School diploma or GED preferredSolid computer skills including Microsoft Office, data entry and the ability to run and analyze reportsAbility to multi-task and prioritize assignments in a team environmentAs part of our pre-employment hiring process, background checks and drug screens are performed.Applications will be accepted until the position is filled.It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy futureApplications will be accepted until the position is filled.As part of our pre-employment hiring process, background checks and drug screens are performed.At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: