Patient Care Advocate

1 week ago

Colorado Springs, United States Serenity Mental Health Centers Full time

Want to Make a Difference for Others Through Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   No Healthcare Experience? We’ll Teach You.We’re not looking for medical jargon — we’re looking for heart. If you’re compassionate, a great listener, and eager to share options to help people truly heal, you’ll fit right in. We’ll teach you the clinical side — you bring the empathy, energy, and commitment to making every patient feel seen and supported. The Role: Patient Care Advocate | Colorado Springs, COIn this role on our clinical support staff, you’ll listen and help guide patients, educate and encourage them toward better options for their mental wellness (especially when meds haven’t helped), and make sure they feel truly seen, heard, and cared for.What You'll Be Doing:Guiding patients through their mental wellness options, making education on TMS treatment simple and supportiveListening with care and documenting the details of mental health status, symptoms, and medication historyTeaming with providers for a seamless transition from consultation to treatmentMaking care plans clear, empowering patients to feel confident every step of the way Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  In accordance with Colorado's Equal Pay for Equal Work Act this position pays $22 hourly. RequirementsWhat You Need:2+ years of full-time, high-quality customer-facing experienceAuthentic people skills – you build trust easily and connect genuinelyAbility to handle concerns with empathy and guide to solutionsA handle on the details and cool under pressure, even when juggling a lotStrong written and verbal communication – clear, calm, and professionalBenefitsWhy You’ll Love Working at Serenity:Fulfillment – make a real difference for others as you help our patients ‘take back their lives’Shortened work week (three 13-hour shifts)Huge growth/promotion potential as we continue to expandCompetitive payLuxe-level benefits: We cover 90% of medical, dental & vision401(k) – because your future deserves self-care too10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

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