District Manager

Job DescriptionLead, Manage and Develop People, Brand Ambassador & Operational ExcellenceLead an Engaged Team:Recruit, motivate and retain a dedicated team of customer facing customer front line employeesDrive your team with effective communication and provide coaching on customer service and sales strategiesBrand Ambassador & Operational Excellence:Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.Conduct monthly property audits and ensure operational standards and safety compliance are met.Deliver Outstanding Customer Service:Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor managementAddress customer inquiries and concerns promptly in a professional mannerGrow and Maintain a Robust Business:Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.Communicate effectively with customers, colleagues and team-membersBENEFITS:$128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.Second year bonus potential increase to $20,000 performance-based bonusParticipation in company stock program that includes dividends paid quarterlyInternal promotional and career opportunities throughout the United StatesExtensive training and coaching plans – we want you to succeedComprehensive group healthcare programs401(k) with generous employer matchPaid time offMonday thru Friday work scheduleQualificationsQualifications & ExpectationsRelocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industryProven track record of top tier performanceExperience managing operational audits and payroll budgetsExceptional communication and time management skillsProficient in MS Office (Excel, Word, PowerPoint and Outlook)Passion for sales and customer service excellenceBachelor's Degree preferredWeekend availability by telephone5 work Saturday’s per year required during peak seasonAdditional InformationPublic Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. Additional informationAll qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act. The job duties to be evaluated when assessing a candidate’s qualifications include the following:District Managers are responsible for:Managing physical assets, conducting property audits, vendor management, and overseeing delinquent tenant processes, including auctions.Managing, coaching, training, and mentoring employee’s to ensure performance meets business needs across a district made up of an average of 14 properties.Utilizing their personal vehicles to visit multiple properties within the district.Delivering outstanding customer service by promptly resolving escalated customer issues, addressing unit break-ins and handling other concerns in a professional manner.Driving business growth by leveraging analytics, technological advances, and customer feedback (both direct and via social media) to capitalize on opportunities within the district.Accessing customer accounts, which may include confidential and sensitive personal information, to resolve escalating issues, respond to break-ins and address delinquent accounts.Subject to staffing availability, District Managers may be required to work at properties and perform some or all of the responsibilities typically assigned to a Property Manager, as outlined below:Property Managers may be required to drive to multiple properties and perform bank cash deposits.Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts.Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy.Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.