Language Services Coordinator

Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.Come join our Amazing team here at Hackensack Meridian Health We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much moreThe Language Services Coordinator ensures that patients who are deaf and/or LEP (Limited English Proficiency) obtain the services of an interpreter in compliance with federal mandates and to assure that the services which are provided are not compromised by ineffective communication. This position is a 100% in-person role and will sit at Jersey Shore University Medical Center. Travel across the network may be required in this position.  ResponsibilitiesA day in the life of a Language Services Coordinator at Hackensack Meridian Health includes:Coordinates interpretation services for LEP, Deaf patients and/or their family members. Coordinates and ensures successful requests for language interpreters by maintaining the data base and dispatching qualified bilingual and/or sign staff interpreters as requested via Interpreter Request Line.  Coordinates the translation of vital documents in multi-languages and other educational materials for patients and family members.Coordinates meeting schedules and appointments as related to departmental activities. Prepares monthly activity reports. Assists in the management of budget reconciliation and financial transactions (i.e., invoices, check requests, purchase requisitions). Participates in Basic Interpreter Training course by preparing handouts, acting as evaluator of student skill level and/or lecturing. Participates in and/or lead Medical Center committees, teams, and projects as requested and/or assigned. Assists in the investigation of an LEP/ deaf patient care complaint. Refer inquiries/complaints to appropriate hospital staff member for evaluation, resolution and follow through.  Conducts proactive rounds to assess patient's level of satisfaction and expectations.Engage in outside speaking events to represent the Medical Center to promote patients' rights, including but not limited to, education on federal mandates.Complete other tasks as assigned by the Operations Manager and/or Administrative Director. Adheres to the standards identified in the Medical Center's Organizational Competencies. QualificationsEducation, Knowledge, Skills and Abilities Required: High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. 3-4 years corporate experience and/or international relations.Computer literate in MS Office products. Education, Knowledge, Skills and Abilities Preferred: College degree preferred.If you feel that the above description speaks directly to your strengths and capabilities, then please apply today CompensationStarting at $55,556.80 AnnuallyHMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.Experience: Years of relevant work experience.Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.Skills: Demonstrated proficiency in relevant skills and competencies.Geographic Location: Cost of living and market rates for the specific location.Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.