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Sr. Manager, Operational Excellence
2 days ago
Job Summary
As a member of the Global Services team and a partner to the Regional Services Leaders/Teams, the Sr. Manager, Operational Excellence (Global Services), oversees the successful design and implementation of a portfolio of high-priority, high-impact Company initiatives to streamline processes, accelerate growth and profitability. This position requires significant collaboration across business functions and all levels of staff including senior executives, business leaders and subject-matter-experts. Key areas of focus include driving the identification and execution of strategic initiatives (Productivity (VOS), Service Operating system, Digital Service implementation, IT system rationalization), driving consistency and enabling the overall Global reporting to monitor and review business performance.
The incumbent will be expected to lead cross-regional actions across Service operations and support functions. This is a hands-on role, where a high level of energy and entrepreneurship is required. This position ensures service global tools integration and deployment at the regional level. Responsibilities: Support business leaders with effective analysis, modeling, and research tools, to develop recommendations and business plans for programs and service development, growth, and efficiency.
Prioritize the business portfolio of strategic operational initiatives to develop a complete program, including an understanding of costs, anticipated benefits, risks, and interdependencies. Drive consistency within the Service Operations Team, developed to drive efficiency, productivity, and utilization with the Regional Service Operations teams. Operationalize the Global governance cadence to monitor annual operating plan execution; identify roadblocks and areas where strategies, tactics, and execution need to adjust based on new learnings. Introducing new KPI’s, Lean Practices and tools to improve business Productivity.
Collaborate with the business and finance to define Service dashboards and standard operational reporting to be included in the LOB Global QBR’s and Regional interlock meetings. Define and communicate the global OPEX vision and roadmap, ensuring alignment with corporate strategy and regional priorities. Establish a culture of continuous improvement across all service operations, promoting innovation and operational excellence. Recruit, mentor, and develop a high-performing global OPEX team, fostering collaboration and knowledge sharing across regions.
Create structured training programs to build expertise in Lean, Six Sigma, and other process improvement methodologies. Develop and enforce global operational standards and best practices, ensuring consistency across regions while allowing for local adaptability. Implement a robust governance framework for monitoring compliance, performance, and continuous improvement initiatives. Lead global change management initiatives, ensuring smooth adoption of new processes and tools across diverse cultural and operational environments.
Engage with senior stakeholders to drive alignment and secure sponsorship for OPEX programs Performs other activities as requested and prioritized by the Senior Director Global Service Operations. Requirements: Bachelor’s degree in business, engineering, or technology operations is desirable; MBA preferred. 7+ years of experience in a top tier consulting firm or internal business function leading initiative teams in operations and transformation project work Experience in a medium-to-large industrial or technology organizations Advanced proficiency in Microsoft Word, PowerPoint, and Excel Analytical skills to understand the impact of recommendations on the organization. Exceptional communication skills and ability to build diverse relationships within a matrix organization. Ability to understand customer / client issues and creatively apply solutions to real-world issues Project Management Skills - Ability to organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects Ability to foster cross-team learning and team building skills Execution orientated, with a strong sense of urgency around tangible results Able to demonstrate leadership without formal authority Strong written and oral communication / presentations skills Work well in a team environment, with sound negotiation and issue resolution skills Ability to stay objective and fair when dealing with sensitive situations; Find a win-win approach Strong customer focus - understand what drives customer satisfaction and prioritize customer needs Ability to assume a role of authority as necessary; advocate new ideas, even when risk is involved; delegate responsibility and empower teams to make decisions; provide constructive feedback to others Ability to apply systems thinking to generate solutions; focus on process rather than isolated events; Use tools to define problems; Be systematic in identifying problem areas and opportunities Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others. Office work environment. Potential Travel, to include international travel up to 25% The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Our core principals
Safety. Integrity. Respect. Teamwork.
Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development About Vertiv Vertiv is a $;billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network.
Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer
