Senior Client Success Manager

2 weeks ago

remote us Affirm, Inc. Full time

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Senior Client Success Manager, you will join a growing team driving value and growth within large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills. This role is a combination of account management and project management to scale new revenue capabilities for Affirm. Success in this role entails delivering ambitious results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence. This person will report to the Senior Director, Client Success What you'll do: Oversee a portfolio of key/enterprise merchant accounts to develop strategic, long-term business results including complex contract negotiation, pricing and expansion opportunitiesDeliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growthPromote marketing and optimization strategies with our merchant partnersUnderstand merchant value drivers, and report out on return on investment based on those driversManage customer health to ensure overall customer satisfaction and business resultsDrive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants What we look for: Bachelor’s degree with 8-10 years of customer-facing experience in a high-tech environment and evidence of account growth/impactExcellent enterprise customer relationship management skills with the ability to lead complex enterprise accountsStrong written and verbal communication skillsExperience in leading cross-functional projects with a high attention to detailAbility to build productive internal and external relationships and influence towards outcomes; outstanding executive presenceStrong analytical abilitiesKnowledge of retail and e-commerce preferred Base Pay Grade - KEquity Grade - 8Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 - $237,500 USA On Target Earnings (all other U.S. states) per year: $155,000 - $217,500 Please note that visa sponsorship is not available for this position.

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