Member Enrollment Specialist

4 days ago


remote us Wellth Full time

JOB DESCRIPTION As a Member Enrollment Specialist, you will be the first point of contact to our prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard. Our ideal candidate has a passion for healthcare and a desire for personal growth, and a motivated individual will have the opportunity to grow within the company as it expands.JOB LOCATIONThis is a remote position (United States)JOB HOURS Full-time: 40 hours weeklyScheduling ranges from Monday - Saturday, between the hours of 6 AM - 8 PM PST Initial base pay: up to $18/hr, plus monthly bonus REQUIRED SKILLS Excellent interpersonal skillsAbility to quickly build rapport with prospective members over the phoneCapable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth programPositive attitude and empathy for patient needsStrong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basisAttention to detail and ability to follow proper processes and procedures with careAbility to simplify information and communicate effectively, verbal + writtenHigh School Diploma or GEDKnowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usageBilingual nice to have - English and Spanish OTHER JOB REQUIREMENTSWe are looking to hire someone who is self-motivated and goal-oriented with a high degree of professionalism. You will be the face of our company to these patients, and we want you to represent the company at all times. As a representative, you will be expected to provide a high level of service when introducing the Wellth program and helping patients enroll. You must have a clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful. This role requires patience as we work with a population struggling with chronic diseases who are oftentimes intimidated by technology. Patients are not always familiar with Wellth and require directed guidance to download the app and learn to use it. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.BENEFITSBenefits for Full-Time employees include Health, Dental, and Vision Insurances, 401(k) and FSA accounts, Life Insurance, PTO and Paid Holidays.



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