Senior Account Manager, Group Benefits

Objective: The Senior Account Manager position is a lead role that will train, mentor, and assist an assigned account management service team. The Senior Account Manager will provide technical support and education for the service and sales team and assist where necessary in new business sales. Accounts may be fully insured, partially self-funded, or self-insured. This position is a part of the Walnut Creek, CA, Group Benefits team. Responsibilities Include: Support and Mentor Account Management Service Team: Coordinate workflow and monitor workload balance for service team. Assist with training for new and existing team members. Provide service team with guidance in handling difficult and complex service issues. Manage HIB internal policies and procedures to safeguard against potential Errors and Omissions issues. Assist in educating clients. Account Management Responsibilities for Assigned Accounts: Marketing and account management for assigned clients. Coordinate all aspects of renewal marketing process with client and provide program structure, review, and analysis. Provide technical competence in areas of coverage and current markets. Prepare written annual account service plans. Conduct and/or participate in annual open enrollment meetings, health fairs, and webinars. Audit client information, premium, and commissions in the HIB client management system – Broker Builder – for assigned accounts. Educate and clarify coverage forms to clients. Assist in spreading marketing results, including benefit comparisons. Maintain Benefits Administration systems for assigned accounts. Thorough documentation is required on each account, while ensuring that proper E&O procedures are followed. Must be able to handle complex accounts that are partially self-funded, or self-insured. Other duties and special projects as assigned. Requirements: Education – High School graduate/GED required. Minimum of 7 years working experience in group health insurance or with a benefits brokerage/consulting firm. Active CA Life & Disability license is required. Ability to effectively mentor, and assist in developing service team members. Adaptable, self-starter, with experienced decision-making skills. Effective communication and collaboration skills, both written and oral. Problem-solving, analytical, and marketing skills required. Must be a critical thinker, and capable of identifying complex problems and implement solutions.  Must be organized and able to manage time effectively. Must be proficient with MS Suite, particularly Excel, Word, and PowerPoint. Able to manipulate and format complex Excel data; experience with pivot tables preferred.  Professional demeanor and behavior. Must embody the Heffernan Habits as illustrated herein. Compensation: The base salary range for this position is $100,000.00 to 125,000.00. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role will be eligible to participate in a discretionary annual incentive program. Heffernan offers a comprehensive benefits package; more details on which can be found at https://www.heffins.com/about-us/careers. Heffernan Habits: These are core values that represent our unique culture. Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid. Have Fun: Fun is something we don’t shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another Be Respectful: Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many.  Do Good: This is our core. We strive to do good for our clients, our community, and our planet. Celebrate & Value Our Differences: “Because You’re Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest. Working Conditions: Work environment is indoors, sitting at a desk or standing for extended periods of time. Daily use of a computer, keyboard, mouse, headset, printers, and other commonly used office equipment. This position may require flexibility to work hours outside of a regular schedule. Ability to travel as necessary.