Patient Access Specialist- TL, Float

7 days ago


Wisconsin Rapids, United States Marshfield Clinic Health System (MCHS) Full time

Description :JOB SUMMARYThe Patient Access Specialist Team Lead serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health Systems’ (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist Team Lead activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers. The Patient Access Specialist Team Lead acts as a resource and role model and demonstrates excellent problem-solving, interpersonal and leadership skills.JOB QUALIFICATIONSEDUCATIONMinimum Required: NonePreferred/Optional: Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field. Successful completion of a medical terminology course.EXPERIENCE Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Six months’ previous experience in a healthcare facility to include direct patient contact, previous customer service experience, patient registration, authorization or billing. Demonstrated leadership skills and demonstrated proficiency with written and verbal communications. Knowledge of commercial and government billing requirements.Preferred/Optional: Previous office leadership experience.CERTIFICATIONS/LICENSES Minimum Required: NonePreferred/Optional: None



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