Admissions Operations Manager

Covenant CollegeAdmissions Operations ManagerBe part of a team shaping biblically grounded men and women for extraordinary callings in ordinary places. At Covenant College, our work is rooted in Reformed theology and a commitment to the Bible as the inerrant Word of God.Our 400-acre campus atop Lookout Mountain, Georgia, offers breathtaking views of the Smoky Mountains and seven states, while keeping you just minutes from the vibrancy of downtown Chattanooga, Tennessee. Here, faith, learning, and service intersect, creating a culture where you can grow, lead, and make a lasting impact.Bring your gifts to Covenant College and help shape the next generation of servant leaders in a community that values excellence, mission, and faith-driven purpose.Job Title: Admissions Operations ManagerReports to: Vice President for Enrollment ManagementClassification: Full-time, FLSA ExemptPOSITION SUMMARYThe Admissions Operations Manager reports to the Vice President for Enrollment Management and oversees all functions of Admissions Operations while also playing a significant role in communication efforts. This position works closely with Admissions Counselors, Admissions Guest Experience staff, Marketing and Communications, Technology Services, and other campus partners. The Admissions Operations Manager serves as a key liaison between Admissions and other departments, ensuring clear communication, coordinated processes, and accurate representation of Admissions' operational needs. The role also helps protect workflow and priorities within the Operations team, providing strong support to Admissions staff to ensure efficient and effective enrollment processes.ESSENTIAL FUNCTIONSSlate CRM & Operational Systems Collaborate with Covenant's Slate CRM Manager for Undergraduate and Graduate Admissions to identify and implement annual application updates, process revisions, faculty and staff training, data imports and exports, reporting and querying, troubleshooting, automated communications support, and overall system maintenance. Become proficient in Slate to support, collaborate on, and incorporate new functionality and enhancements with the CRM Manager. Application Workflow Management Monitor and audit admissions application workflow bins to ensure accurate and timely processing and review of all admission and scholarship materials.Communicate with Admissions Counselors regarding discrepancies or missing materials required for decisions on student files.Cross-Departmental Liaison Responsibilities Serve as the primary liaison between Admissions and campus departments, including Marketing and Communications, IT Services, Institutional Research, and the Office of Records. Represent Admissions' needs clearly, bridge communication gaps, and ensure alignment between departmental processes and institutional goals. Communicate regularly through phone, messaging platforms, and in-person meetings to facilitate effective collaboration. Team Leadership Supervise the Admissions Operations Coordinator and collaborate closely to manage file processing and maintain inventory of admissions materials. Provide guidance, structure, and support to ensure efficient task completion and workflow stability. Operational Support & Workflow Management Provide support as needed to the Executive Assistant for Enrollment in processing Admissions budget expenses, approvals, and requisitions. Partner with the Admissions Operations Coordinator to secure goods and services for Admissions Operations. Anticipate workflow needs within Admissions Operations and help maintain a manageable workload by coordinating priorities, streamlining processes, and ensuring tasks progress in a timely and orderly manner. Compliance & Data Integrity Maintain compliance with professional standards and applicable regulations. Develop, implement, and monitor standards for data collection, usage, and retention in accordance with local, state, federal, and international requirements. Additional Responsibilities Perform other duties as assigned by the Vice President for Enrollment Management.COMPETENCIESStrong ability to use workplace technologies and quickly learn, adapt to, and effectively navigate new software, systems, and digital toolsAbility to proactively solve problems by seeking better methods, challenging outdated practices, and taking initiative to improve resultsExcellent oral and written communication skills Strong organizational skills and attention to detail Ability to effectively interact with a wide range of internal and external constituencies Strong problem-solving and critical-thinking skills Self-motivated with the ability to complete tasks with minimal supervision Ability to coordinate priorities, manage workflow demands, and support both Operations staff and the broader Admissions teamREQUIRED EDUCATION/EXPERIENCEBachelor's Degree required Five years of related experiencePREFERRED EDUCATION/EXPERIENCEProfessional experience managing Slate or a similar CRM system in an admissions, sales, or fundraising settingManagement experienceExperience in data analytics ADDITIONAL ELIGIBILITY REQUIREMENTSAn acceptance of and commitment to Jesus Christ as Savior and Lord.An understanding of the mission and purpose of Covenant CollegeMust be able to assent to Covenant's Statement of Community Beliefs and Covenant College's Staff CommitmentsPHYSICAL WORK ENVIRONMENTThis job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines for at least 75% of the workday.PHYSICAL DEMANDSExtended periods of sitting or standing.Frequent verbal communication; must be fluent in English. Ability to remain in a standing or stationary position for at least 50% of the workday.APPLICATION PROCESSInterested applicants should apply at the Covenant College Job Board and submit both a résumé and a statement of faith or Christian experience. Review of applications will begin immediately and continue until the position is filled.