Front Desk Agent

1 week ago

Glendale, Arizona, United States OCI Hospitality Part time
Job description

Front Desk Agent

Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Shifts will be a mixture of 7am-3pm & 3pm-11pm. Flexibility is key to be a good fit for this position.

JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Houskeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated casher and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus, OnQ/PEP Hilton experience preferred
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills a must
  • The gift of effectively communicating with others is very important in this role.
    • EOE/AA/Disabled/Veteran

Job Type: Part-time

Salary: $18.30 per hour

Benefits:

  • 401(k) matching
  • Health, Dental, Vision insurance
  • Employee assistance program
  • Employee travel discounts
  • Supplemental Insurance
  • Paid time off
  • Referral program
  • Recognition Programs
  • Incentive Programs

Schedule:

  • Holidays
  • Weekend availability

Experience:

  • Front Desk: 1 year (Preferred)

Language:

  • English (Required)

Work Location: One location

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