Custom Home Technical Specialist

7 days ago

Cary, United States Best Buy Full time

Key Responsibilities Drives a positive customer experience by building relationships and providing solutions to their needs.Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.Repairs products in clients' systems and expedites exchanges, installation, and programming.Maintains accurate records for all post-installation technical activities.Educates customers on their purchased equipment, including system operation tutorials.Provides additional onsite training to installers.Basic qualifications 2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent2 years of customer service experienceCurrent, valid driver's licenseHave and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)Must be at least 21 years of ageAble to lift 75 pounds individually or 150 pounds as part of a teamAcquire and maintain any state or local licensing, as required, within 90 days of hire

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