Restaurant General Manager

Taco Bell Restaurant General Manager (RGM)Ampler dba Taco Bell is seeking a Restaurant General Manager (RGM). SCHEDULE(S):6:00am - 11:00am11:00am - 2:00pm2:00pm - 5:00pm5:00pm - 8:00pm8:00pm - 11:00pm8:00pm - 3:00am11:00pm - 3:00amJOB DESCRIPTION:The Restaurant General Manager (RGM) is an advanced level classification responsible for high volume restaurants of or exceeding $1.5 million. Incumbent excels in leadership, executes effective bench planning, independently performs management duties by shaping the culture of the restaurant, drives customer satisfaction, maintains process/discipline around the P&L, and drives excellence around core operation procedures to run Premier Operations. The incumbent sets expectations and coaches the team on how to achieve and maintain expectations, ensures that team members and the management team are properly trained and developed, completes and executes the bench plan process and manages the restaurant budget.The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, and full compliance adhering to AG Bells and Taco Bell. The RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a Area Coach (AC), and directly manages Assistant Manager, Shift Supervisors, and Team Members. This position interacts with restaurant Team Members, Restaurant Management, Area Coaches, members of the field operations team, outside vendors, but most importantly – our guestsRESPONSIBILITIES:Ensuring Consistent Customer SatisfactionPersonally demonstrates positive interaction with customersEnsures that customer issues are resolved immediatelyCoaches the Management Team on the proper execution of CHAMPSTakes accountability for driving CHAMPS ScoresCoaches the Management Team on scheduling to ensure the right number of people, at the right time and in the right place to take care of customer needsCoaches the Management Team to ensure the highest standards of food quality, food safety, restaurant safety and Brand Audit ReadinessHas knowledge of area competitors and can be BEST ON THE BLOCKDeveloping PeopleConducts Team Member OrientationCompletes and executes the bench plan process effectivelyUses Learning Zone and other training resources to build and retain strong teamsFollows up to ensure Team Member training is completed and currentRecruits and selects Great Team MembersCollaborates with the Management Team to evaluate and develop Team MembersDevelops R2, AGM1, AGM2 and AGM3 candidatesBuilds capability and flexibility through cross trainingTalks about career opportunities with the teamLeadership and CultureDemonstrates positive energy to drive and motivate the teamSets and maintains high standardsActs as a mentor to the Management Team and Team MembersChampions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within the storeInspires team to achieve goals and enjoy their jobCoaches the team to resolve problems rather than reacting to themDetermines ways to make the restaurant a great place to workDrives team to improve restaurant performanceDecision MakingPossesses strong analytical/decision making skillsIs quick to see core issues in complex situationsExplores, analyzes and responds to issues and determine solutionsAddresses broader restaurant problems beyond shift issuesEmpowers the Management Team to make decisions and solve problemsCommunicationCommunicates effectively with Customers, Team Members, AGMs and ACDisplays strong oral/written communication skillsDisplays strong interpersonal/conflict resolution skillsProvides clear directionCommunicates goals and strategies to the team and ACRecognitionUtilizes and encourage recognition tools to show appreciation to the teamCreates incentives and contests to challenge the team to reach goalsEncourages Team Members and Managers to recognize and appreciate othersPlans and executes store level recognition programTime ManagementPlans and organizes so that all Brand processes and routines are completed during the shiftFocuses restaurant team on prioritiesDelegates work and follows up ensuring completionCompletes additional work as assigned by ACAct Like an OwnerControls Profit & Loss management by following Brand proceduresManages restaurant budgetEnsures staffing levels are in place to grow top line salesOversees proper product preparation, rotation, portioning, cooking and holding timesAnalyzes the financial performance of the restaurant to understand trends and how the restaurant compares with competitorsOversees facility maintenance and ensures health and safety standards are followed at all timesWORK PERKS & BENEFITS PACKAGE INCLUDES:Competitive pay4 weeks PTO for qualified managers (PTO accrues on first day)2 paid volunteer days per yearDevelopment bonusMedical w/ HAS & FSA optionPrescription discountsDentalVisionLife & DisabilityPet insuranceLegal Shield Identify TheftFree mealsUnlimited drinksSame day instant-pay optionsRecognition awardsFlexible schedulesGrowth opportunitiesAnnual performance reviewsPaid GED programsIncentive contestsCommunity volunteer eventsMedical and dental for qualifying Team MembersLive Mas ScholarshipDiscounts – cell phone bills, clothes, restaurants, prescriptionsShoes for Crews employee payroll deduction planMonthly bonus planAudit bonusQUALIFICATIONS:Previous management or 2+ years of customer service / fast food experienceHigh School Diploma, GED, College, or University diploma2+ years supervisory experience in either a food service or retail environment, including Profit and Loss responsibilityStrong leadership and communication skillsBasic business math and accounting skills, and strong analytical/decision-making skillsA track record of people developmentReliable transportationGood communication skillsMust pass background check criteria and drug testSafety-focused, punctual, team oriented, respectful, and motivatedMust be open to work weekends and holidays as neededArrive to work on timeFlexible schedulingFollow procedures regarding operation of restaurants equipmentRegular access to personal vehicleAble to lift up to 25 lbs and carry up to 30 feetAble to push/pull up to 90 lbs up to 30 feetAble to stand and walk for the majority of shiftFollow cash handling safety and security proceduresAdhere to Company and City/State/US Safety requirementsKnowledge of and compliance with Company and Brand HR policies and practicesAbility to read, count, and write to accurately complete all documentationMore about Ampler dba Taco Bell:Ampler Tacos, established in 2019, is more than a restaurant group. Our employees are family. We are committed to being World Class Operators by delivering best in class cleanliness, speed, and customer service cross all our Taco Bell locations. Ampler Tacos operates Taco Bell restaurants in the Cincinnati and Chicago areas. We are a growing organization always looking to hire talented team members.You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.PI7f8ab2695738-30511-39220596