Academy Support Advisor

Description Position at Imagine Learning ***Imagine Learning is actively hiring for this role. Apply today for consideration***Great Purpose. Great People. Great Opportunities.At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.As a remote-friendly company, Imagine Learning offers flexible work arrangements across the . and internationally. Most of our .-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.Imagine Your Impact.You work with students every day Phone calls in, out, guidance to students on choosing the correct courses, the correct school, and more You will help students through the entire life cycle of the program from the initial call request for information, through classes, and hopefully graduation We are one of the few departments that talk directly to students and parents. This position is heavily imprinted in our phone call queue. Experience taking calls, making calls, de-escalating calls as needed, and a general passion to help students is required. This position is an integral role in the success of our IS Academies. The focus of an advisor is to work with clients or mentors and program personnel toward improving student outcomes, increasing engagements, and alerting key internal personnel as issues arise. The academy support advisor proactively develops and maintains strong relationships with our clients. You may escalate issues and general questions through the life cycle of the program as raised by the client. Additionally, this role may provide occasional one on one training to clients on the platform, navigation, and keys to success.For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us.To learn more about a typical applicant journey at Imagine Learning, click. Position Information: This is a regular, full-time position.This role reports toan Academy Operations Supervisor.Compensation: Base pay is anticipated to be between $16.84and $20.00/hour. Eligible employees may also receive annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.Location: In this US-based position your location willbe remote.Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:Multiple health, dental, and vision plans, including medical plans with zero employee premiums 401k plan with a company match16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s DayPaid Time Off Comprehensive maternity and fertility/family building benefitsPaid bonding leave when a new child joins your familyAccess to on-demand mental health resourcesLife and short and long-term disability insurancePre-tax savings plansPaid volunteer time offA wide variety of professional development programs, including tuition reimbursement Work from home opportunities that foster work/life balanceEnvision Your Experience.In this role you’ll have the opportunity to:Act as point of contact for partnering schools, individuals, families, and students.Proactively reach out to clients and/or families (individuals) regarding engagement with the program by phoneProgram management by Onboarding clients and/or families, training, program/graduation path assistance, general check ins, and more.Facilitate kick off calls, outlining processes and procedures, expectations, and involve other team members as needed.Reach out to clients and students directly to assist with improving student outcomes.Ensure all documents are accounted for to complete admissions and enrollment for all students.Use technology tools and programs to ensure client success (may include Zendesk, DocuSign, SIS platforms, LMS platforms, Parchment, and more).Other duties as required.Share Your Expertise.Experience, education, and qualifications essential for success in this role, include:Bachelor’s degree and at least two years of experience working in education or with middle and high school aged students, or an equivalent combination of education and experience, is required.Previous work experience with at-risk students preferred.High level of internal motivation, with excellent verbal and written communication, assertiveness, and problem-solving skills.Flexibility and adaptability to change.Strong organizational and time management skills, ability to self-motivate and self-direct, and ability to handle multiple priorities with demanding time frames.Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.Willingness and ability to work flexible hours.Able to work in Microsoft Word, Excel, PowerPoint and Outlook.Ability to provide a current Fingerprint Clearance Card or provide proof of application within 14 days of hire.Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.