End User Computer Support Specialist

1 week ago

Washington, United States Abacus Service Corporation Full time

Job Title: End User Computer Support Specialist (Onsite IT) Location: OSHRC National Office, Washington, Contract Type: Firm Fixed Price, Multi-Year Contract (Base + Option Years) Agency: Occupational Safety & Health Review Commission (OSHRC) The Occupational Safety & Health Review Commission (OSHRC) seeks a skilled End User Computer Support Specialist to provide comprehensive technical support for end-user computing systems, hardware, software, and accounts. The position involves managing a hybrid Azure Active Directory (Azure AD) environment and device administration through Microsoft Intune, ensuring all endpoint devices remain secure, functional, and up to date. Key Responsibilities: Technical Support Services Manage and resolve trouble tickets, providing timely updates and closure. Analyze user issues, identify root causes, implement solutions, and escalate when needed. Deliver in-person, remote, and phone/email support to end users. Azure Active Directory & Intune Management Administer hybrid Azure AD environments. Manage devices via Microsoft Intune, including policy enforcement, app deployment, and device configuration. Support identity, security, and policy configurations in Azure AD and Intune. IT Infrastructure & Asset Management Set up, configure, image, and deploy PCs, laptops, printers, and other IT equipment. Perform data transfers, backups, recovery, and new device setups. Maintain accurate inventory records for desktop equipment. Decommission and dispose of IT assets per policy. User Account Management Create, modify, and manage user accounts in both on-premises and cloud environments. Support access control, permissions, and profile configurations. Handle account recovery and password resets per security protocols. Qualifications: Prior experience with hybrid Azure AD environments and Microsoft Intune administration. Strong troubleshooting and problem-solving skills. Familiarity with IT asset management processes. Excellent communication skills and customer service orientation.

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