D2C Sales Agent Supervisor
1 week ago
Piper Companies is seeking a D2C Sales Agent Supervisor to support the D2C Sales Center Manager in driving sales performance, ensuring compliance, and delivering exceptional customer experiences. This role leads the call center team, optimizes workflows, and collaborates across departments to meet business goals and support LGA’s growth strategy. This role is hybrid (3 days onsite) located in Frederick, MD.Key ResponsibilitiesTeam Leadership & Coaching: Supervise daily operations of the D2C Sales Team, conduct call reviews, and deliver weekly coaching to improve sales tactics and agent performance.Compliance & Licensing Oversight: Ensure agents meet life insurance licensing and appointment requirements across all states, coordinating with analytics to manage lead distribution.Performance Monitoring & Reporting: Track sales forecasts, agent productivity, and quality metrics; manage incentive contests and provide feedback through regular performance reviews.Process & Technology Optimization: Partner with marketing and analytics to enhance lead management, campaign success, and system workflows for better customer outcomes.Recruitment & Training: Assist in hiring, onboarding, and training new staff, ensuring timely completion of licensing and continuing education requirements.Escalation & Issue Resolution: Handle customer and agent escalations, promote transparency and accountability, and maintain high retention and satisfaction rates.QualificationsHigh school diploma required; 2 years of college preferred.3+ years in management3+ years in sales/call center rolesLife, P&C, or Health insurance experience preferredCertifications: LOMA 281, 291, ALMI preferredCompensation$76,000 - $95,000 *based on experience* Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and well-being initiatives throughout the year Keywords:D2C sales, call center supervisor, sales team management, life insurance, licensed insurance agent, coaching and performance reviews, lead distribution, workflow optimization, customer experience, compliance oversight, sales forecasting, incentive programs, onboarding and training, escalation handling, productivity tracking, campaign success, LOMA 281, LOMA 291, ALMI, P&C insurance, health insurance, case management, sales tactics, agent licensing, direct-to-consumer operations, sales contests, career development, resource planning, CRM systems, sales analytics, call monitoring, retention strategiesThis job opens for applications on 7/30/25. Applications for this job will be accepted for at least 30 days from the posting date.#LI-BS1 #LI-HYBRID
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Sales Agent Supervisor
2 days ago
Frederick, Maryland, United States Piper Companies Full time $75,000 - $95,000 per yearPiper Companies is looking for a Sales Agent Supervisor to join an insurance provider based out of Frederick, MD. This is a direct hire opportunity, requiring the candidate to go onsite 3 times a week.Essential Duties of theSales Agent Supervisor:Responsible for supporting the Senior Manager in the day-to-day management of the D2C Sales Team and optimization...
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Sales Lead
5 days ago
Frederick, Maryland, United States Piper Companies Full timePiper Companiesis looking for aSales Lead (D2C)to join a life insurance organization. This isfull-timeposition andonsite 3 days per week in Frederick, MD.Essential Duties of theSales Lead (D2C):Responsible for supporting the D2C Senior Manager in the day-to-day management of the D2C Sales Team.Provide the D2C call center sales staff and case managers with...
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Account Representative
2 weeks ago
Frederick, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Position Overview State Farm Insurance Agent located in Frederick, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Danielle Leonard - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products...
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Account Representative
2 weeks ago
Frederick, MD, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for Danielle Leonard - State Farm Agent, you are vital to our daily...
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Account Representative
1 week ago
Frederick, MD, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for Danielle Leonard - State Farm Agent, you are vital to our daily...
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Account Representative
1 week ago
Frederick, MD, United States Connie Snook - State Farm Agent Full timeResponsive recruiter Benefits: Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for Connie Snook - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our...
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Account Representative
3 days ago
Frederick, MD, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Position Overview State Farm Insurance Agent located in Frederick, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Danielle Leonard - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm...
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Account Representative
7 days ago
Frederick, MD, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Position Overview State Farm Insurance Agent located in Frederick, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Danielle Leonard - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm...
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Account Representative
5 days ago
Frederick, MD, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Position Overview State Farm Insurance Agent located in Frederick, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Danielle Leonard - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm...
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Account Representative
1 day ago
Frederick, MD, United States Danielle Leonard - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Position Overview State Farm Insurance Agent located in Frederick, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Danielle Leonard - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm...
