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Manager, Mid-Market Account Management

1 week ago

united states Attentive Full time
About the Attentive Team Have you ever received a text message from your favorite brand with an incredible offer? Did you know that text message marketing delivers the highest ROI of any marketing channel? And that more customers than ever prefer to connect with brands via text? That is what we do at Attentive. We empower the world's leading brands to engage with their customers at the right moment, with the right message. Our platform powers more than 400 million messages every day, approaching 100 billion annually. About the Role Attentive is looking for a highly motivated and experienced Manager for our Mid Market and SMB Account Management team. You will lead a team that drives customer growth, by owning the end-to-end sales cycle and adoption of our new products (Email, AI) for our SMB and Mid-Market customers. You will also play a critical role in coaching our Account Managers on developing processes, and analyzing metrics to drive key decision-making within our Account Management organization (working with your counterparts on Enterprise, Strategic, and the VP of AM).

What You'll Accomplish

Grow and inspire a high-performing Account Management team, providing coaching, guidance, and support to ensure the team meets or exceeds performance targets Drive strategic revenue growth and development through the lens of new products within existing MM and SMB customers to align Attentive and customers' strategies and goals Collaborate with Sales and Client Strategy teams to ensure a cohesive customer experience, working to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products Identify, enable, & coach reps on core competencies of the role; work with Enablement to fill your teams' knowledge gaps as they arise Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements

Your Expertise

5+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a B2B SAAS environment Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes Excellent communication, interpersonal, negotiation, and leadership skills Record of meeting or exceeding sales quotas Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment You'll get competitive , from health & wellness to equity, to help you bring your best self to work. For US based applicants: - The US base salary range for this full-time position is $124,000 - $140,000 annually+ bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location#LI-CG1