Business Development Center Associate Customer Concierge

4 days ago

Canton, United States Mitchell Subaru Full time

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department.Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills.Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation.Previous experience in a call center and/or automotive franchise is beneficial but not required.Strong communication skills (phone and email) and basic computer and organizational skills are required. Responsibilities: Address customer inquiries on Subaru products and maintenance services.  Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients Use all available communication channels to book sales and service appointments. Maintain professional appearance and representation of the organization.  Assist with reception routing of inbound calls to the dealership during high call volume times. Qualifications: Previous experience in sales, customer service, or other related fields Must have positive outgoing personality and an eagerness to advocate our products and services Ability to build rapport with clients Bilingual skills highly beneficial Ability to work independently on daily tasks Excellent written and verbal communication skills Willingness to collaborate with management to regularly assess and improve processes Availability for every other weekend and second shift coverage Professional appearance and demeanor Job type: Full-time.Hourly wage plus commission. Required education: High school diploma or equivalent

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