Digital CX Specialist Intern

3 hours ago

Sheboygan, United States Acuity Insurance Full time

Acuity is seeking a Digital CX Specialist Intern to support the Customer Experience (CX) team in improving digital journeys, uncovering customer insights, and enabling more seamless experiences across digital touchpoints. This role is designed to provide hands-on exposure to CX research methods, journey mapping, and co-creation activities while contributing to real projects that shape how customers engage with our brand. The intern will assist with gathering customer feedback, documenting digital experience pain points, and supporting research activities such as surveys, interviews, and usability testing. The digital intern will collaborate with team members across CX, UX, and other business units to help deliver insights that inform digital initiatives and customer journey improvements. Start Date: May 2026 ESSENTIAL FUNCTIONS: Assist with customer journey mapping and documentation of current digital experiences. Support customer research activities including surveys, interviews, usability testing, and feedback collection. Help analyze and summarize customer data to highlight insights and opportunities. Participate in co-creation workshops with internal teams and customers to ideate solutions. Support preparation of reports, presentations, and visualizations to share insights with stakeholders. Monitor digital and CX trends, competitors, and best practices to share with the team. Collaborate with UX team members to connect customer insights with design initiatives. Assist with project coordination tasks and meeting preparation. EDUCATION: Currently pursuing a bachelor’s or graduate degree in Business, Marketing, Human-Centered Design, Communications, or related field. EXPERIENCE: Coursework or interest in customer experience, digital interfaces, human-centered design, or related disciplines. Familiarity with digital tools (survey platforms, collaboration software, Figma, Qualtrics, etc.) preferred but not required. Curiosity about customer behavior, digital trends, and user research. Strong analytical thinking and problem-solving skills. Strong communication skills, both written and verbal. Ability to work independently as well as collaboratively with cross-functional teams. Strong organizational skills and attention to detail. Drive to learn and apply new research methods. Comfort engaging with others in interviews, workshops, or group settings. Enthusiasm for improving digital customer experiences and exploring innovative ideas. Perform other duties as assigned to support the CX team. *Acuity does not sponsor applicants for U.S. work authorization.* This job is classified as nonexempt. The pay rate for this position is $23.00 per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

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