Admissions Care Coordinator III

3 days ago

Mount Laurel Township, United States Pinnacle Treatment Centers Full time

Admissions Care Coordinator IIIWe offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth. As an Admissions Care Coordinator III, you will support the Access Center's operational efforts in a variety of initiatives for Pinnacle Treatment Centers. You are responsible for timely response to Access Center inquiries to facilitate and coordinate admission of those seeking treatment at a PTC facility.  Benefits:  days PTO (Paid Time Off)  k with company match  Company sponsored ongoing training and certification opportunities.  Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.  Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)  Discounted tuition and scholarships through Capella University  Requirements:   High School diploma or equivalent  Proficiency in Microsoft Office Applications, EMR/EHR systems, and Salesforce  One () year of experience in substance abuse or mental health field  Tenure of at least months. (Internal applicants)  Preferred  Bachelor’s Degree in a related field.  Call Center experience  Experience working in a team setting  Responsibilities:  Receive and process inbound inquiries from phone, email, chat, omni channel and faxes.  Assess potential patients' treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs for both residential and outpatient (all states).  Document patient assessment accurately and promptly into a system of record, ensuring all pertinent information is inputted in a quick and efficient manner.  Determine and disseminate patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.  Communicate all relevant information to the supervisory team regarding patients and the facility. Attend team meetings and complete all training courses as required. Assist Access Center Leadership with day-to-day tasks and special projects.  Provide support in the absence of the Care Coordinator Supervisor.  Complete all essential functions of Care Coordinator I and II, as needed.  Other duties as assigned. 

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