Senior Card Operations Administrator

2 weeks ago

Phoenix, United States Western Alliance Bank Full time

Job Title:Senior Card Operations AdministratorLocation:Block 23What you'll do:As a Senior Card Operations Administrator, you will be responsible for partnering with our Client Relationship Managers, Treasury Managers and Portfolio Managers when a new or existing client wants to add a premium Commercial Card program to their portfolio. You will also be responsible for deescalating issues or impacts to our customers within out treatment period to meet or exceed customer expectations of resolve. You will be a “Subject Matter Expert” when it comes to system parameters, functionalities, and capabilities to help support all new customer programs being built and utilized effectively. You may also be called upon delivering exceptional client servicing support during the implementation process directly. That would include but not limited to, online platform training, payment training, virtual card maintenance, reconciliation and reporting training and connection.What we are looking for: Positive and motivated individual that can manage through an ever-changing environmentCollaborative mindsetTakes pride in work performance to meet or exceed expectationsHigh level of organizationCan communicate at all levelsWhat you'll need: What you need to have:Desired Education – bachelor’s degree (minimum - high school diploma)Have at least 4+ years in Credit card or Debit card operations, servicing or support experienceIntermediate level knowledge of general banking operations; including Commercial Credit Card, Commercial Loans, Treasury Management and additional banking products and servicesIntermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practicesComfortable using Microsoft suite of applicationsExperience working with CRM tools (ex. Salesforce, Microsoft365, etc.)Intermediate experience working in a production environment using queues and workflowsIntermediate experience with either debit or credit cardsStrong written and verbal communication skillsBenefits you’ll love:We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

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