Card Operations Administrator

Job Title
Card Operations Administrator

Location:
Block 23

What You'll Do
As a Senior Card Operations Administrator, you'll be responsible for supporting the organization by gathering, analyzing, and reporting on key business data, while processing debit and credit card inquiries and maintenance requests. You'll develop reporting aligned with leadership goals, analyzing performance metrics, and assisting in the creation of data-driven insights to help inform business decisions and direction. In this role, you'll translate data into visualizations communicating key metrics and insights effectively. In addition, you'll work closely with management to help support teams with quality control feedback, answering inquiries and providing guidance on procedural steps.

• Create and maintain recurring reports, and data visualizations to communicate key metrics and insights effectively.
• Ensure accuracy and timeliness of reports delivered to internal stakeholders.
• Process performance analysis on datasets to identify trends, insights, and areas for improvement.
• Respond to internal and external inquiries regarding card-related issues. Ensure compliance with applicable laws, regulations and bank policies.

What You'll Need

• 3+ years of related experience in Loan Administration or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with data analysis tools (e.g., SQL, Excel) and data visualization platforms (e.g., Tableau, Power BI).
• Intermediate to advanced analytical skills and attention to detail working with large datasets. Intermediate to advanced experience presenting findings in a clear, actionable way.
• Advanced speaking and writing communication skills.

Benefits You'll Love
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

About The Company
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation