Director, Technical Product Services

Job Summary:We are seeking a dynamic, forward-thinking Director of Technical Product Services to lead the transformation of our traditional Business Analyst function into a modern, empowered, and technically proficient Product Owner organization. This leader will oversee a team of TPOs embedded within Guest Experience Technology (GXT), responsible for shaping solution approaches, defining technical requirements, and ensuring successful delivery of enterprise-grade guest-facing platforms and applications. This leader will also be the architect of the 'handshake' between business product owners and TPOs — ensuring business product owners own the why (strategic rationale) and what (desired outcomes), while TPOs, in close partnership with engineering, own the how (solution design, feasibility, and technical execution). The Director will champion agile product management principles, ensure strong alignment between business goals and technical execution, and cultivate a culture where TPOs are deeply engaged in both product vision and delivery. Job Specifications: Starting Wage: $134,706.30 - $173,127.15 + annual bonus + equity Employment Type: Year Round Shift Type: Full Time Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Leadership & Transformation Lead the transformation of the BA function into a high-performing Technical Product Owner organization that bridges business strategy and technical delivery. Define and implement standards, processes, and best practices for the TPO role across the product life cycle. Operationalize the 'handshake' with business product owners to ensure clarity of ownership between the why/what (business) and the how (technical solution). Strategic Product Alignment: Collaborate with business product owners, marketing leaders, and engineering teams to translate strategic priorities into well-defined, technically feasible product roadmaps. Partner with engineering leadership to ensure all product requirements balance business value with technical sustainability, scalability, and performance. Oversee backlog prioritization to align with quarterly and annual business objectives. Execution & Delivery: Ensure TPOs provide high-fidelity acceptance criteria, wireframes, and technical artifacts that accelerate development cycles and reduce rework. Partner with Program Services to align delivery capacity, scope, and timelines. Track and report delivery metrics to measure value, speed, and quality. Talent Development & Technical Growth: Recruit, coach, and develop a diverse team of TPOs with strong technical literacy and business acumen. Provide continuous training in agile product management, technical systems understanding, and guest-centric design. Establish clear career paths and succession plans for TPO talent. Cross-Functional Collaboration: Act as the primary liaison between business strategy and engineering execution for guest-facing technology initiatives. Facilitate workshops and discovery sessions with business product owners to validate solutions before build. Serve as a visible advocate for product management excellence across the enterprise. Job Requirements: 10+ years in product management, technical product ownership, or business analysis, with at least 5 years in a leadership role. Proven experience leading technical product delivery in an agile software development environment. Strong technical literacy and ability to communicate effectively with engineers, architects, and designers. Demonstrated success managing the 'business handshake' between product strategy and technical execution. Experience with enterprise-scale platforms, data-driven decision-making, and guest-facing digital products. Exceptional facilitation, communication, and stakeholder management skills. Bachelor’s degree required; advanced degree or relevant certifications (CSPO, SAFe POPM, Pragmatic Institute) preferred. The expected Total Compensation for this role is $134,706.30 - $173,127.15 + annual bonus + equity. Individual compensation decisions are based on a variety of factors. Job Benefits Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.  We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.