Director, Product

Director, Product & Merchandising Systems role at Crocs Vietnam Requisition ID: 12004 Job Location: Broomfield, CO, U.S. Time in Office: Onsite Overview We are seeking a Director of Product & Merchandising Systems to set the strategic direction and drive execution for our critical Product Lifecycle and Merchandising technology platforms. This leadership role requires a deep understanding of Product Design, Product Development, Product Lifecycle Management (PLM), and Global and Regional Merchandising processes, as well as an outstanding ability to collaborate with business partners and proven experience managing a team of Technical Product Owners. This Director will be accountable for optimizing our systems to meet evolving business needs, improving user efficiency, driving platform adoption, and ensuring system capabilities directly support global commercial strategies. What You’ll Do Be the primary technology leader responsible for partnering with Design, Product, and Merchandising teams to identify and translate business needs into effective and scalable system capabilities. Partner with business teams to drive continuous process modernization efforts across Product and Merchandising, eliminating process waste and driving operational agility. Define, champion, and measure Key Performance Indicators (KPIs) that translate system performance (e.g., process efficiency, data integrity) into demonstrable business impact and competitive advantage. Define, prioritize, and secure funding for the multi-year strategic roadmap across PLM, Merchandising, Digital Asset Management (DAM), and Product Master Data platforms, ensuring maximum Return on Investment (ROI). Oversee the operational health of major platforms (PLM, Merch Systems, DAM), including user management, system security compliance, requirements intake, backlog management, and issue triage and resolution. Establish strong relationships with peer technology leaders across Planning, Finance, ERP, reporting, and other related teams to ensure system roadmaps are fully aligned with company priorities and address major cross-functional challenges. Partner closely with the Product & Planning Domain Architect and Engineering leaders to ensure platform solutions are resilient, maintainable, and adhere to established enterprise standards and patterns. Lead, mentor, and coach a team of Technical Product Owners and Analysts, providing clear direction on prioritization, product management best practices, and career development. Drive operational excellence by defining and standardizing processes for backlog intake, sprint execution, and roadmap communication within the Product & Merchandising Systems team. Identify skill gaps and actively work to develop the team's technical acumen, business understanding, and leadership capacity. Serve as the senior point of escalation for high-impact system issues and cross-team conflict resolution. Proactively identify and manage critical delivery and platform risks. What You’ll Bring To The Table 10+ years of progressive experience in technology, including a minimum of 5 years dedicated to a Technical Product Owner or Product Manager role managing retail technology systems. 5+ years of formal experience managing direct reports (Technical Product Owners/Analysts) combined with extensive experience governing and maximizing value from strategic technology vendor and integrator relationships. Proven expertise in managing, implementing, or modernizing PLM and Global Merchandising systems within a large-scale retail organization, ideally specializing in footwear, apparel, or fashion products. Exceptional communication skills, with a track record of translating complex PLM and Merchandising business needs into clear technical roadmaps and communicating platform strategy and risks to executive leadership. Demonstrated ability to establish financial accountability for platform investments and drive measurable business outcomes. Experience and technical familiarity with leading industry platforms such as Centric PLM and Bynder. Deep expertise in technical architecture concepts (e.g., microservices, event-driven architecture) and experience successfully leveraging and integrating highly distributed SaaS platforms (e.g., Centric, Bynder) at global scale. Accountability for defining and enforcing data governance policies, master data standards, and integration contracts to ensure enterprise-wide data quality and consistency across domain boundaries. Familiarity with the technical challenges and data management associated with large product catalogs and digital assets. Bachelor’s degree in Engineering, Technology, or a related technical field is required. The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law. Title: Director, Product & Merchandising Systems Salary or Pay Range: $175,000 - $185,000 This position is eligible to participate in a company incentive program and is eligible for company benefits including medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. #J-18808-Ljbffr